Lois Taylor

I am a very reliable, self–motivated and enthusiastic individual. I have a passion for caring , a zeal for meeting targets, a keen eye for detail and irregularities and I consider myself to be an outstanding team player. Always willing to learn new things an take on new challenges

Willing to relocate: Anywhere

Work Experience

Dental Nurse mydentist - Liverpool September 2021 to Present

• Open and close the surgery daily
• Adhere to health and safety protocols as well as cross-infection to the highest standard
• Ensure all dental instruments are correctly decontaminated
• Set up for every patient
• Provide the Dentist with the correct instruments and equipment
• Serve as an assistant to the Dentist during treatment by passing relevant equipment and instruments to him, in the same vein retracting and aspirating if necessary
• Mix and prepare materials
• Write patient notes efficiently and correctly as dictated by the Dentist
• Monitor patients from the entering the room, during treatment and after the surgery
• Offer reassurance and support to patients
• Carry out stock control
• Greet patients and check them in
• Answer the phone and deal with patient enquiries
• Book appointments
• Take payment
• Liaise with laboratories and referral hospitals/practices.

Care Assistant woodlands rest home ltd - Liverpool March 2019 to Present

Providing confidentiality, dignity and privacy to patients at all times. Comprehensive understanding of residential, dementia and nursing care. Assisting in the implementation of treatment and care plans.

Helping service users to maintain and develop social, self help, occupational and personal skills. Awareness of COSHH, Health and Safety, infection control regulations, Equal Opportunities, Data Protection,

Risk management and confidentiality.

Fully aware and respectful of a patient’s rights, as well as their religious and cultural beliefs.

Ability to record patient observations accurately and report any issues of concern.

Reporting to the person in charge any Health and Safety issues.

PERSONAL Able to work within unpredictable circumstances.

Can remain calm in difficult situations and support others at the same time.

Experience of working with service users who have serious offending behaviours.

Willing to undertake training needs and attend study days as appropriate.

Good verbal, written and communication skills along with a excellent telephone manner.

Care Assistant adex care - Liverpool September 2017 to Present

Providing confidentiality, dignity and privacy to patients at all times.

Comprehensive understanding of residential, dementia and nursing care.

Assisting in the implementation of treatment and care plans.

Helping service users to maintain and develop social, self help, occupational and personal skills. Awareness of COSHH, Health and Safety, infection control regulations, Equal Opportunities, Data Protection,

Risk management and confidentiality.

Fully aware and respectful of a patient’s rights, as well as their religious and cultural beliefs. Ability to record patient observations accurately and report any issues of concern. Reporting to the person in charge any Health and Safety issues.

PERSONAL Able to work within unpredictable circumstances.

Can remain calm in difficult situations and support others at the same time.

Experience of working with service users who have serious offending behaviours.

Willing to undertake training needs and attend study days as appropriate.

Good verbal, written and communication skills along with a excellent telephone manner.

Health Care Assistant

ROYAL LIVERPOOL HOSPITAL - Liverpool February 2021 to May 2021

observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight. communication with patients, relatives and carers. assisting with clinical duties. personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.

Nursery Nurse Assistant

Woolton village day nursery - Liverpool

June 2018 to May 2019

I work hard and I am very reliable I am enthusiastic an love engaging with the children here we support one to one work very hard in a team an help every individual when needed I have really good listening and communication skills and follow the policy procedure with respect an kindness to staff and others

Admin Assistant

Simple legal solutions - Liverpool February 2017 to June 2017

A highly motivated and well organised administrative assistant with 3 months experience in a variety of office based environments. Thrives on providing solid and essential back up to key positions and projects. A calm head and meticulous eye for detail ensures that all duties are carried out to the highest standards and in allotted time frames. Comfortable working as part of a team or independently with a focus on delivering quality administrative support on a continuous basis.

Claims handler

Target the market - Liverpool February 2014 to February 2017

Taking new claims (First Notification of Loss)

Monitoring the progress of a claim

Accessing databases and information systems to obtain details

Taking statements from clients and witnesses for official records

Processing forms received from clients

Advising customers regarding their cover

Offering products and services according to their needs and requirements

Dealing with car accidents and taking the initial accident details

Speaking to any witnesses over the phone at the time of an accident

Liaising with policyholders, insurance companies and other third-party stakeholders to ensure swift settlement of the claims

Requesting and investigating statements, sketches, police reports, vehicle repair documentation and various other supporting evidence to settle a claim

Sending notification/progress letters to clients regarding their claim

Assessing each claim individually for fraud and consequently reporting any bogus/scam claims to the Claims Manager for further action

Resolving and negotiating any liability and cost issues with third parties

Liaising with third-party insurance companies and garages to authorise repairs and credit hire and subsequently monitoring each stage of the repairs or hire

Scanning, photocopying, faxing and emailing documents

Ensuring proper data protection, bookkeeping and data entry procedures are followed when handling personal information

Education

GCSE or equivalent

Skills

• Personal Care
• Call Center
• Care Giver
• Customer Service • Home Health
• PCA

Additional Information

Key Skills

• Communication skills • Effective team member • Excellent IT skills
• Caring nature

I am a very reliable, self–motivated and enthusiastic individual. I have a passion for caring , a zeal for meeting targets, a keen eye for detail and irregularities and I consider myself to be an outstanding team player. Always willing to learn new things an take on new challenges

Willing to relocate: Anywhere

GCSE or equivalent

Skills

• Personal Care
• Call Center
• Care Giver
• Customer Service • Home Health
• PCA

Additional Information

Key Skills

• Communication skills • Effective team member • Excellent IT skills
• Caring nature