Lois Ukeoma

Compassionate and dependable Healthcare Support Worker with more than five years of experience across care home, residential, supported-living and community settings. Skilled in personal care, mobility support, nutrition and hydration, routine observations, blood glucose monitoring, pressure-area prevention, catheter-care assistance and accurate clinical documentation. Experienced in recognising deterioration, escalating concerns promptly and working collaboratively with nurses, GPs, therapists, social workers, families and administrative teams.

Brings a calm, respectful approach, strong infection-control practice and a consistent commitment to dignity, safety and person-centred care.

Healthcare Support Worker - Centrust Care Home Ltd - Harrow

(2023-03 - 2026-08)

• Delivered safe, person-centred support to adults with learning disabilities, autism, mental-health conditions, epilepsy and complex physical needs, following care plans, risk assessments and delegated instructions.
• Assisted with washing, dressing, oral care, toileting, continence care, mobility and repositioning while protecting each person's dignity, preferences, privacy and independence.
• Supported nutrition and hydration, including PEG feeding, meal assistance and accurate completion of food, fluid, stool and sleep charts; reported reduced intake or other concerns promptly.
• Took and documented routine observations, including blood pressure, pulse, respiratory rate, temperature, oxygen saturation and blood glucose, using NEWS2 principles and escalating abnormal results or deterioration immediately.
• Assisted with catheter care, skin inspection, pressure-area prevention, mobility aids and safe moving and handling within training, competence and the individual's care plan.
• Administered and documented medication using EMAR, monitored for changes or adverse effects and escalated concerns to senior staff and healthcare professionals.
• Maintained clean, safe and well-organised care areas; checked equipment, prepared supplies and followed hand hygiene, PPE, waste-disposal and infection-control procedures.
• Produced accurate electronic care notes, body maps, incident reports and handovers, using Care Control and EMAR systems to support continuity and patient safety.
• Worked effectively with nurses, GPs, therapists, social workers, families and colleagues, providing reassurance and clear factual information while maintaining confidentiality.

Support / Personal Care Worker - Nurseplus UK

(2019-09 - 2020-09)

• Provided personal care, nutrition and hydration support, mobility assistance and emotional reassurance to adults in residential and supported-living services.
• Monitored and documented vital signs, behaviour, sleep, food and fluid intake, reporting changes in condition to the supervising nurse or senior colleague.
• Maintained clean and safe environments, followed infection-control procedures and supported residents to retain independence and participate in daily activities.
• Communicated respectfully with individuals, relatives and multidisciplinary professionals and completed clear, timely care records and handovers.

Administrative Manager - Pendulum Technical Ltd - Nigeria

(2021-01 - 2022-08)

• Coordinated staff, schedules, records and reports, strengthening the organisation, IT, literacy, numeracy and communication skills required in a busy clinical environment.
• Supervised teams, prioritised competing demands and maintained accurate confidential documentation for senior management and stakeholders.

MSc - Management and International Business - Birmingham City University

BSc - Agricultural Economics