Hospitality Support - Light Nation UK - London
(2023-01)
- Provided a warm and professional welcome to members and visitors, efficiently handling enquiries, offering directions, and managing seating arrangements.
- Assisted with hospitality setup, maintained organised communal areas, and collaborated with volunteers to ensure seamless event execution, fostering a positive and inclusive community environment.
Digital & IT Change Coordinator - Axis Europe - London
(2023-05 - 2023-11)
- Oversaw the Digital and IT Change process, ensuring smooth transitions and timely delivery of tasks.
- Served as a primary point of contact for escalations, facilitated multi-team collaboration, and maintained transparent communication with all stakeholders.
- Coordinated inter-departmental efforts and resolved concerns to support service management functions.
- Demonstrated composure under pressure, led meetings effectively, and maintained team focus.
- Cultivated robust organisational and accountability skills.
Customer Support Officer - MERAKI TALENT LIMITED (Soho House) - London, UK
(2023-02 - 2023-04)
- Functioned as the primary client contact for booking and amending reservations and memberships.
- Enhanced customer experience by professionally and promptly addressing complaints and issues.
- Liaised with support, operations, and technical teams to ensure a seamless customer journey.
- Provided booking and reservation assistance to service users via the STORM system.
Customer Service Analyst - MERAKI TALENT LIMITED (Sony Music trading as Raymond Gubbay) - London, UK
(2022-11 - 2023-01)
- Ensured a high-quality and efficient customer experience across all festive light trail bookings.
- Managed customer tickets, analysed inquiries and complaints, and contributed to the continuous improvement of customer journeys.
- Monitored ticketing systems, identified recurring customer issues, and provided actionable insights to reduce complaints and improve overall satisfaction.
- Collaborated closely with venue staff, event managers, ticketing partners, and operations teams to resolve customer issues and address escalation queries.
- Leveraged CRM data, customer feedback, and incident logs to identify trends and recommend enhancements for customer experience and operational efficiency.
Call Handler - MERAKI TALENT LIMITED (SERCO Test and Trace NHS) - London, UK
(2021-12 - 2022-05)
- Supported the national COVID-19 response by conducting structured interviews, verifying data, and communicating public health guidance to the public.
- Gathered and validated exposure information for case tracking with meticulous accuracy and consistency.
- Delivered sensitive information with empathy and clarity, guiding individuals on isolation requirements, signposting them to additional support, and assisting them through a difficult period.
Teaching Assistant - Rotherhithe Primary School - London, UK
(2019-01 - 2019-12)
- Provided classroom and one-on-one support to students with diverse learning needs.
- Prepared educational materials and assisted with daily classroom activities.
- Adapted communication styles for individual students and employed active listening techniques.
