Lorna Thomas

Honest and reflective individual with experience in Admin and Patient-facing roles. Well organised and efficient Patient Administrator able to skilfully handle various task demands with calm composure and positive mental attitude. Experienced in dealing with confidential issues as well as managing schedules and liaising with in-house and outside personnel at all levels.

Excellent data analyst with a keen eye for detail. Currently seeking to gain more knowledge in the process of the Patients journey to better understand complications and outcomes.

Health Care Assistant (HCA) Theatres - Harbour Hospital

(2023-12)

Prepared all documentation and assisted within operations in theatre with various procedures ranging from orthopaedics to gynaecology and general surgery. Worked alongside Consultants, Nurses and all levels of management team.

• Follow Policies and Procedures
• Work closely with team in ensuring theatre lists run correct
• Maintain Patient care standards

Patient Administrator - Wareham Doctors Surgery

(2022-05 - 2023-12)

Followed Policies and Procedures working closely with GPs and Admin team. Made appointments and liaised with Patients regarding their concerns, ensuring all patients were booked in and minimising delays.

• Dealt with enquiries and complaints in an empathetic manner
• Ensured confidentiality was always maintained
• Treated patients with respect
• Kept all Administration up to date and correct
• Liaised with hospitals and patient transport
• Confident in learning new systems of work and computer applications
• Experienced in using Microsoft packages

Patient Administrator - Winterbourne Hospital

(2021-08 - 2022-04)

Followed Policies and Procedures working closely with DRs and Admin team. Made appointments and liaised with Patients regarding their concerns, ensuring all patients were booked in and minimising delays.

• Dealt with enquiries and complaints in an empathetic manner
• Ensured confidentiality was always maintained
• Treated patients with respect
• Kept all Administration up to date and correct
• Liaised with hospitals and patient transport
• Confident in learning new systems of work and computer applications
• Experienced in using Microsoft packages

Customer Service Assistant - Harvester

(2021-06 - 2021-08)

Responsible for the overall experience of the customer from the moment they entered, through their meal and leaving.

• Greeted customers in a courteous manner
• Took customer orders
• Ensured a memorable experience
• Dealt with complaints and came to solutions
• Remained calm through busy periods
• Developed diplomacy and communication skills while working under pressure

Routes into Public Service - Weymouth College (2019 - 2021)

Level 2 - Functional Skills Math and English - Weymouth College (2019 - 2021)

Travel and Tourism - Weymouth College (2019 - 2021)

Thomas Hardy School (2016 - 2019)