Lorren Winlow

Experienced e-commerce executive with 12 years of dedicated experience working first in a sales account management role which then progressed into taking over the e-commerce and digital marketing of the company website. Proven track record of successful remote collaboration, having delivered consistent results working from home for over 6 years. Committed to operational excellence and long-term organisational success. Currently working towards a business management degree (part time).

Ecommerce Executive

Crosbys Catering Supplies Ltd-Newcastle upon Tyne (Remote Position)

October 2019 to Present

• Email Marketing: including template design, content and audience segmentation and performance tracking using SendGrid and Mailchimp.
• Listing and content website management: creating, maintaining and updating product listings.
• Pricing and promotions: implementing price changes, setting up discount codes and managing seasonal sales
• Site maintenance
• SEO optimisation
• Designing website promotional units and banners for key marketing campaigns
• Using Canva and Photoshop for digital marketing and image editing.
• Managing web refunds
• Reporting
• Google Analytics
• E-commerce administration on multiple WooCommerce platforms including WordPress
• Click Up management tool
• B2B sales
• B2C customer serviceSales Coordinator

Crosbys Catering Supplies Ltd-Newcastle upon Tyne April

2014 to October 2019

• Key Account Management
• Training Staff
• Taking and processing customer orders via telephone and email
• Producing quotes and order forms
• Using visual soft website package to raise orders and take payment
• Creating sales invoices/sales credits
• Producing daily upload and monthly MER reports
• Managing staff uniform ordering and embroidery
• Price queries
• Using Microsoft package
• Taking orders over the phone and face to face from customers in the showroom
• Answering phones
• Helping set up company events
• Assisting credit control with customer account management, daily cash posting, chasing payments, debt letters
• Customer tenders- finding alternative products and getting the best price for the customer
• Using sage 200 package and business dynamics

Business Management (BA Honours)

Open University – Part time

September 2019 to Present

Business Administration (NVQ Level 3)

Gateshead Council

April 2015 to April 2016

Business Adminstration (NVQ Level 2)

Gateshead Council

April 2014 to April 2015