Lorren Winlow
E-commerce Executive - Crosbys Ltd
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About
Experienced e-commerce executive with 12 years of dedicated experience working first in a sales account management role which then progressed into taking over the e-commerce and digital marketing of the company website. Proven track record of successful remote collaboration, having delivered consistent results working from home for over 6 years. Committed to operational excellence and long-term organisational success. Currently working towards a business management degree (part time).
Experience
Ecommerce Executive
Crosbys Catering Supplies Ltd-Newcastle upon Tyne (Remote Position)
October 2019 to Present
- Email Marketing: including template design, content and audience segmentation and performance tracking using SendGrid and Mailchimp.
- Listing and content website management: creating, maintaining and updating product listings.
- Pricing and promotions: implementing price changes, setting up discount codes and managing seasonal sales
- Site maintenance
- SEO optimisation
- Designing website promotional units and banners for key marketing campaigns
- Using Canva and Photoshop for digital marketing and image editing.
- Managing web refunds
- Reporting
- Google Analytics
- E-commerce administration on multiple WooCommerce platforms including WordPress
- Click Up management tool
- B2B sales
- B2C customer serviceSales Coordinator
Crosbys Catering Supplies Ltd-Newcastle upon Tyne April
2014 to October 2019
- Key Account Management
- Training Staff
- Taking and processing customer orders via telephone and email
- Producing quotes and order forms
- Using visual soft website package to raise orders and take payment
- Creating sales invoices/sales credits
- Producing daily upload and monthly MER reports
- Managing staff uniform ordering and embroidery
- Price queries
- Using Microsoft package
- Taking orders over the phone and face to face from customers in the showroom
- Answering phones
- Helping set up company events
- Assisting credit control with customer account management, daily cash posting, chasing payments, debt letters
- Customer tenders- finding alternative products and getting the best price for the customer
- Using sage 200 package and business dynamics
Education
Business Management (BA Honours)
Open University – Part time
September 2019 to Present
Business Administration (NVQ Level 3)
Gateshead Council
April 2015 to April 2016
Business Adminstration (NVQ Level 2)
Gateshead Council
April 2014 to April 2015
