Louisa Jane Francis

Reliable and experienced customer service professional with over 30 years in customer-facing roles. Demonstrates strong communication, problem-solving, and organizational skills. A qualified Level 3 Pharmacy Technician with over 22 years at Ballygowan Pharmacy, excelling in medicine dispensing, stock management, and patient support. Highly adaptable with a background spanning retail, healthcare, hospitality, and small business ownership.

Pharmacy Technician - Ballygowan Pharmacy - Ballygowan

(2003-02 - 2025-09)

• Delivered high-quality customer service in a busy pharmacy environment.
• Trained as a Medicine Counter Assistant and qualified as NVQ Level 2 and Level 3 Pharmacy Technician.
• Responsible for prescription preparation, patient consultations, and accurate medication dispensing.
• Key holder with responsibility for opening/closing procedures and cash handling.
• Maintained stock levels, placed orders, and kept detailed records for compliance.
• Trained and supported new staff members.

Café Assistant - Donaghadee Garden Centre Café - Donaghadee

(1998-08 - 2003-02)

• Provided friendly customer service in a busy café setting.
• Assisted with food preparation, cash handling, and maintaining hygiene standards.
• Managed stock replenishment and liaised with suppliers.

Self-Employed Artist & Designer - Self-Employed

(1994-07 - 1998-08)

• Founded and managed a small business selling handmade cards, paintings, silk scarves, and ties.
• Participated in craft fairs and managed all aspects of production, marketing, and sales.
• Built lasting customer relationships through bespoke design work and direct sales.

HND - Surface Pattern Design - University of Ulster / Belfast School of Art (1992 - 1994)

Diploma - Foundation Studies in Art and Design - Rupert Stanley College (now Belfast Met) (1991 - 1992)

Regent House Grammar School (1984 - 1991)

Regent House Prep School (1977 - 1984)