Louise Chester

Housing Officer, Rent Officer

Talent

Leicester, LeicesterMember since 5 March 2026

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About

I have over 6 years’ experience of working in the Housing Sector. I am degree level qualified I am a hard-working, decisive and proactive person with a collaborative,

customer-focused style and I enjoy motivating and supporting my team to deliver business objectives and continuous improvement.

In addition to this I am confident to work on my own, make decisions, give recommendations and a view, along with taking responsibility for performance.

Experience

Advance Housing & Support Ltd - Witney, Oxfordshire

July 2019 to Current- Multiple Roles:

Regional Housing Officer, Leicestershire, Birmingham, Warwickshire & Staffordshire

(13/10/2023 - present)

Providing tenancy management and home ownership services to leasehold, shared ownership and tenants.
Provision of a generic housing management service- Rent management, Void Management, Lettings,

Anti-Social Behaviour, Complaints, Safeguarding

Service charge setting
Tenant engagement
Management of nomination agreements, SLA’s, leases and management agreements.
Attending court for ASB injunctions, Access injunctions and rent arrears and Possession Orders
Multi-agency working- LA’s, Other Housing Providers, Police, Fire Service, Support Teams etc.
Highest performing Staff member for KPI’s
Multiple Quarter and Annual awards for performance standards of service.