Yousef Abdo

Motivated and reliable individuals with strong communication skills and a passion for languages and supporting others. Confident in listening carefully and accurately conveying information between speakers in different languages. Able to remain calm under pressure, with strong attention to detail and a commitment to providing clear, professional, and impartial interpretation.

Housing Officer at Serco (2023-10 – Present)

• Identified and reported tenancy breaches and safeguarding concerns in line with policies and procedures.
• Coordinated appointments and arranged transport to support efficient service delivery for residents.
• Supporting over 400 residents with daily issues using clear communication and problem-solving skills.

Administration at NHS (2022-09 – 2023-09)

• Managed high volumes of inbound calls, responding efficiently to patient's enquiries with professionalism and care.
• Processed and dispatched patient correspondence, ensuring all details were verified for accuracy and confidentiality.
• Scheduled patient appointments, accurately inputting and maintaining records within internal systems.

Customer Service Representative (2020-11 – 2022-08)

• Provided friendly and efficient customer service, handling purchases and supporting daily store operations in a busy environment.
• Managed stock checks and balanced the till accurately.

Community interpreting level 3 – Manchester college (2025)

Bachelor's degree in Business Management with Law – UNIVERSITY OF SALFORD (2023)

ESOL Foundation Course in English and Maths – Manchester college (2016 – 2018)

General secondary education certificate – Saudi Arabia (2011 – 2013)