Louise Cullen

Friendly, reliable and hardworking individual with strong experience in customer-facing roles. Confident dealing with the public, handling money, and working in fast-paced environments. Known for being approachable, calm under pressure, and a strong team player. Looking to transition back into retail work where I can deliver excellent customer service and contribute to a positive shopping experience.

Care Assistant

(2021-01)

• Supported individuals with daily needs, building trust and positive relationships
• Developed strong communication and people skills
• Worked efficiently in busy, high-pressure environments
• Maintained professionalism and responsibility at all times

Mental Health Team Leader

(2008-01 - 2021-12)

• Led a team and supported individuals with complex needs
• Managed challenging situations calmly and effectively
• Organised daily tasks and ensured smooth running of shifts
• Developed leadership and teamwork skills

Café Assistant

(2004-01 - 2007-12)

• Served customers and handled cash transactions
• Prepared food and maintained a clean, organised workspace
• Delivered orders to local businesses
• Provided friendly and efficient service

Pub Staff

(1996-01 - 1999-12)

• Delivered excellent customer service in a busy environment
• Handled payments and worked as part of a team
• Maintained cleanliness and organisation

Comprehensive School Qualification

CSEs - Maths – 3, English – 2, Science – 3, Home economics – 2

NVQ Level 3 - Diploma in Mental Health

NVQ Level 3 - Medication