Global product support director
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Customer Experience and Customer Success leader in the hi-tech SaaS and Managed Services space. Significant experience in leading multinational, multilingual and multi product customer support teams across UK, EU and APAC. Passionate about delivering high quality experiences for customers and using data to drive performance improvement.
A proficient and competent change agent capable of bringing order to chaos and leveraging best practices across people, process and technologies. Comfortable dealing with ambiguity and resolving complex business issues. Loyal and trusted advisor with a focus on creating a great place to work for team members.
A strong ability to partner effectively cross functionally to drive improvements in customer experience and engagement.
Support Director at Pinnacle Computing 2023 - 2024
Global Support Director at Keyloop 2021 - 2023
