Louise Torrance

Highly organised and detail-oriented Accounts Payable and Purchasing professional with extensive experience in invoice processing, payroll support, and supplier management. Proven track record of meeting SLAs, resolving complex financial queries, and driving process improvements. A reliable and proactive team player with strong stakeholder management skills and advanced knowledge of SAP, Outlook, and shared mail systems.

Purchasing Administrator - Interkey Contracting Ltd

(2024-03)

• Manage high-volume purchasing inbox, ensuring all queries are resolved efficiently and within SLA
• Raise and issue purchase orders to suppliers and internal departments
• Investigate and resolve invoice discrepancies; process invoices and reconcile supplier statements
• Process subcontractor timesheets accurately within deadlines
• Negotiate competitive pricing and maintain strong supplier relationships
• Set up and onboard new suppliers and subcontractors in line with company procedures

Payroll Administrator (Secondment) - RS Group

(2024-05 - 2024-10)

• Managed payroll inbox queries and allocated tasks to payroll specialists
• Performed pre-payroll validation checks to ensure accuracy and compliance
• Supported Irish payroll processes, including preparation sheets and data validation
• Maintained and updated payroll tracking spreadsheets

Issue Resolution Specialist / Vendor Coordinator (Accounts Payable) - RS Group

(1995-04 - 2024-05)

• Managed a high volume of vendor accounts, ensuring timely and accurate resolution of invoice discrepancies
• Investigated and resolved issues including pricing differences, shortages, and missing deliveries
• Performed supplier statement reconciliations and effectively managed GRIR balances
• Liaised with vendors to resolve debit balances and recover outstanding funds
• Built and maintained strong relationships with internal teams and external stakeholders
• Drove process improvements, including transition from paper to PDF and EDI invoicing
• Produced weekly GRIR reports and supported payment runs across GB and EMEA regions
• Processed one-time payments and managed payment uploads across multiple banking platforms (HSBC, SEB, AIB, Commerzbank)
• Investigated recurring issues and implemented preventative measures to reduce reoccurrence
• Monitored and resolved debit balances to minimise financial exposure and ensure accurate accounting
• Managed key UK supplier queries via phone and email, ensuring compliance with payment timelines and KPIs
• Represented the department during internal and external audits, providing accurate data and support
• Handled escalations from EMEA Supplier Relations, resolving urgent and high-impact vendor issues
• Identified root causes of invoice delays, including GR/IR discrepancies and payment blocks
• Supported AP Operations Manager in improving processes and enhancing supplier experience
• Assisted in identifying training gaps and supported knowledge development across teams
• Delivered training and support to Processing, Supplier Relations, Vendor Coordination, and Banking teams