Assistant Manager at Argyll Management Limited (2022-12 – Present)
- Overseeing all aspects of centre operations, ensuring smooth day-to-day functioning and a positive workplace environment.
- Meeting and greeting all visitors and implementing the company's front desk meet and greet policy
- Managing client relationships, ensuring satisfaction and engagement through excellent service and proactive problem-solving.
- Management of the buildings conference rooms and hot desking area, arranging catering orders and ensuring the smooth functioning of video conferencing equipment
- Raising purchase orders and first line of approval for invoice processing
- Overseeing the onboarding of both residential and virtual office clients, including furniture needs, building access and IT requirements
- Discreet and responsible handling of mail and parcels for clients and contractors
- Directed facilities management and building cleanliness, including health and safety compliance, ordering consumables and liaising with contractors for building repairs, maintenance and office refurbishments.
- Trained new staff to ensure operational consistency and excellence.
- Handled monthly billing processes
- Organisation of clients networking events
Assistant Customer Service Manager at Orega Management Ltd (2021-08 – 2022-11)
- Spearheaded centre operations, including client onboarding and contract renewals.
- Organisation of centre events for client engagement
- Oversaw onboarding and offboarding for residential and virtual office clients
- Lead the organisation and execution of workplace events to enhance employee and client experiences.
- Managed a diverse portfolio of clients, including 40 in office clients and 200 virtual office clients, ensuring high satisfaction and retention by providing exceptional service and proactive problem-solving
- Handled monthly billing processes and raising of purchase orders
- Discreet and responsible handling of mail and parcels for clients and contractors
- Managed building cleanliness, stock of consumables, safety protocols, and contractor relationships.
- Coordinated meeting room bookings, catering orders and technology support to optimise workplace functionality.
- Ensured all clients were compliant with Anti-Money Laundering Regulations (AMLR).
- Conducted staff training sessions to uphold service standards.
Assistant Centre Manager at Serviced Office Company (2018-09 – 2021-08)
- Spearheaded centre operations, including client onboarding and contract renewals.
- Designed and executed workplace events to enhance employee and client experiences.
- Managed building cleanliness, safety protocols, and contractor relationships.
- Coordinated meeting room bookings and technology support to optimize workplace functionality.
- Ensured all clients were compliant with Anti-Money Laundering Regulations (AMLR).
- Conducted staff training sessions to uphold service standards.
Community Associate at Regus (2017-12 – 2018-08)
- Provided administrative support for day-to-day office operations.
- Coordinated meeting room bookings, mail handling, and courier services.
- Liaised with contractors to address facility needs promptly.
- Managed client inquiries and resolved issues to maintain satisfaction.
Sales Associate at The White Company (2015-08 – 2017-12)
Full Time Team Member at Oliver Bonas (2015-06 – 2015-08)
Sales Associate at The White Company (2013-10 – 2015-05)
Sales Assistant (Footwear Specialist) at River Island Clothing Co. (2011-10 – 2013-10)
