Lubna Adnan

Experienced and highly organized Administrative Professional with a strong background in legal and academic environments. Skilled in office administration, handling confidential documentation, coordinating schedules, and improving workflow efficiency. Demonstrated strong attention to detail, time management, and client service. Proficient in Microsoft Office and remote teaching tools. Committed to maintaining high standards of organizational support and fostering positive working relationships.

ENNS Volunteer Administrator at Age UK Birmingham (2026-03 – Present)

Managing information on the Birmingham City Council Community Directory, supporting events and meetings organization, and handling information requests.

• Inputting and managing information placed on the Birmingham City Council Community Directory
• Supporting the organising of events and meetings
• Handling requests for information
• Liaising with groups and organisations on behalf of the ENNS team
• Spreadsheet data entry, filing, and maintaining records
• Answering and directing phone calls and emails
• Ensuring confidentiality and proper handling of sensitive information
• Entering, updating and retrieving information from databases
• Assist in the preparation of reports and presentations

Administrative Assistant at Mian Law Associates (2023-02 – 2025-08)

Delivered high-level administrative support to legal professionals, managing schedules, correspondence, document workflows, and client intake.

• Delivered high-level administrative support to legal professionals, managing schedules, correspondence, and document workflows
• Handled client intake and maintained accurate, confidential case files in compliance with legal and data protection standards
• Coordinated court filings and deadlines, acting as liaison between attorneys, courts, and external stakeholders
• Oversaw daily office operations, including phone/email management, supply ordering, and invoicing support
• Assisted with legal research and drafted routine legal documents, contributing to efficient case preparation

Receptionist at Mian Law Associates (2019-02 – 2020-10)

Professionally greeted clients and visitors, handled incoming communications, scheduled appointments, and maintained organized office areas.

• Professionally greeted clients, visitors, and handled incoming calls, emails, and correspondence
• Scheduled appointments, meetings, and managed conference room bookings efficiently
• Maintained organized reception and office areas, including supplies and mail management
• Assisted lawyers and staff with document preparation, filing, scanning, and photocopying
• Ensured client confidentiality and coordinated routine office tasks with administrative and legal staff

Digital Eco Intern at WWF Pakistan (2021-06 – 2021-07)

Completed environmental community service and awareness projects as part of the Digital Eco-Internship Programme.

• Completed 30 hours of environmental community service and awareness projects
• Participated in training modules addressing global plastic pollution and sustainability
• Contributed to group projects, managed social media content, and wrote reports on environmental issues

MSc in International Business – Ulster University, Birmingham Campus

MA in English – Fatima Jinnah Women University, City Campus

B.Com in Commerce – Allama Iqbal Open University

Diploma in English Language Teaching (ELT) – Virtual University of Pakistan