Lucia Yardley

I'm a hardworking and reliable person with a hands-on approach and a genuine love of learning. Creative and adaptable, I enjoy finding solutions and using my initiative to overcome challenges. I have strong communication skills, with experience giving clear instructions and working collaboratively to meet deadlines and deliver results.

I connect well with people of all ages and backgrounds and approach every task with resilience, efficiency and dedication. I have a strong work ethic and always strive to achieve success.

Shift Manager at McDonald's (2020-03 – Present)

Progressed from part-time Team Member while in college to Shift Manager, leading a team of around 15 staff in a fast-paced, customer-focused environment.

• Oversee daily operations including staff scheduling, stock control, and sales performance to ensure targets and company standards are met.
• Deliver strong customer service, handling enquiries and complaints professionally to maintain brand reputation.
• Motivate and support team members to maintain high morale and efficient service delivery.
• Manage administrative duties such as reporting, target setting and performance monitoring.

A-Levels – Sixth Form College Colchester

A-Level in English Literature – Sixth Form College Colchester

A-Level in Finance – Sixth Form College Colchester

A-Level in Applied Business – Sixth Form College Colchester

GCSE in English – Philip Morant School & College

GCSE in Maths – Philip Morant School & College

GCSE in Science – Philip Morant School & College

GCSE in History – Philip Morant School & College

GCSE in Citizenship – Philip Morant School & College