Lucie Hall

I am a high caliber, inspired retail manager with exceptional visual merchandising skills. My career to date, in both concession and store management has enabled me to develop excellent commercial awareness and become a strong leader focused on delivering results. I have extensive experience managing in a service-focused environment as well as coaching, developing and driving my team to exceed customer service standards.

I have 18 years fashion retail experience, with 14 years at management level working in both luxury and high street environments.

Floor Manager - COS (Hennes & Mauritz Group Ltd)

(2013-12)

• To recruit, train and develop a team of 15 staff members, following up with regular staff performance reviews
• To ensure excellent customer service, resolving any customer complains
• Store key holder, opening and closing the store daily
• Manage store in manager’s absence
• Daily administrative duties including banking and payroll
• Fully competent in H.R procedures; recruitment, performance management, training and development, investigations, disciplinary and dismissals
• Selected to train new and existing Floor Manager at other stores
• Covered holiday for Store managers and Floor Managers in several high profile London locations including Regent St and High St Kensington
• Chosen to support Soho, New York store for 6 weeks as Floor Manager and Trainer

Concessions Support Manager - Firetrap Ltd

(2013-02 - 2013-08)

• To manage and administer the successful running of 11 Concessions across the country with a combined annual turnover of £2.4 million
• Responsible for delivering vital communications between Head Office & Concessions These included; Retail Actions, Newsflash updates, Visual Merchandising, Cost Control
• Recruitment of new Managers, Management reviews, Performance Management and Development programs
• Deliver constructive and factual business feedback on a weekly basis through company Conference Calls, reporting to senior members of the company
• Regular meetings held with Host Store Management to discuss the performance of each individual concession
• Responsible for controlling and managing payroll for the area to ensure company expectations are delivered
• Ensuring Company KPI’s are met
• Fully competent in H.R procedures; recruitment, performance management, training and development, investigations, disciplinary and dismissals

Cluster Manager - Firetrap Ltd

(2009-05 - 2013-01)

Men’s & Women’s Concession Manager Selfridges - Firetrap/Full Circle Ltd

(2008-11 - 2009-04)

Women’s Concession Manager - Selfridges - Firetrap Ltd

(2004-06 - 2008-10)

Supervisor - Firetrap Ltd

(2003-09 - 2004-05)

Sales Associate - Levis UK

(1999-09 - 2003-08)

Sales Associate - JD Sports Plc

(1999-02 - 1999-08)

EDI Level 3 Certificate In Assessing Vocational Achievement (2014)

BAES Business Start-Up Course – Level 2 (2014)

HND - Design Based Media - Birmingham Institute Art & Design A Level Art, Design Technology, AS Level Geography, Business Studies - Cadbury College Birmingham

8 GCSE’s grade A*-C - Colmers Farm Senior School