Mustafa Riffat

Analytically minded Floor Manager with 4+ years of experience leading high-volume London restaurants, backed by a solid professional background in commercial banking and data processing. Holds an MSc in Business Analytics and an MBA, offering a unique mix of high-energy team leadership, strict financial accuracy, and data-driven operational control.

Floor Manager - Mountever Restaurant Ltd. Gourmet Burger Club. - London

(2024-04)

• Led high-volume floor shifts managing a team of front-of-house staff.
• Managed cash reconciliation, opening/closing procedures, and inventory tracking.
• Coordinated with the kitchen to maintain fast ticket times and order accuracy.
• Resolved guest complaints quickly to ensure satisfaction and repeat business.
• Managed FOH inventory and stock levels, placing accurate orders with suppliers to minimize waste and prevent peak-hour shortages.
• Led and motivated a high-energy floor team, ensuring smooth shift operations and superior customer service.

Floor Manager - Mountever Restaurant Ltd. Pitaya Thai Restaurant - The Strand, London

(2022-10 - 2024-04)

• Effectively manage inventory by placing orders with suppliers and monitoring stock levels.
• Handle cash and credit card transactions with precision and in accordance with financial procedures.
• Lead and motivate a team while ensuring operations run smoothly and providing superior customer service.

Trade Officer (OGII) - Soneri Bank Ltd

(2021-03 - 2022-06)

• Processed letter of credits and registered contracts, ensuring compliance with banking regulations.
• Managed import documentation, including LC Opening, scrutiny of documents, and vessel/container tracking.
• Conducted Trade Base Money Laundering (TBML) checks on transactions, ensuring compliance and risk mitigation.
• Prepared SWIFT messages (MT202, MT103, MT700, MT707, MT734) accurately and in a timely manner.

Trade Officer (OGIII) - Habib Metropolitan Bank

(2017-01 - 2021-02)

• Scrutinized import collection documents, ensuring accuracy and compliance with banking procedures.
• Managed the processing of collection documents (Sight & Usance), from lodgement to payments.
• Coordinated with branches and resolved queries related to import trade transactions.
• Prepared Bank Debit Advice through Weboc, maintaining precise records.

Data Processing Engineer - Gfk – Etilize Pvt Ltd

(2015-06 - 2017-01)

• Developed technical specifications for IT and consumer electronic products, ensuring quality and accuracy.
• Coordinated production forecast, manufacturer/category, and SKU prioritization with the manager.
• Communicated suggestions and recommendations on production and quality processes.
• Maintained adherence to production schedules and output targets.

MSc - Business with Business Analytics - Northumbria University, London Campus, UK. (2023)

MBA - Supply Chain - Iqra University, Karachi, Pakistan (2020)

Bachelor’s - Commerce - Govt Premier College, Karachi, Pakistan (2015)