Lucy Brindle

MSc Psychology (Mental Health & Wellbeing) graduate and experienced Assistant General Manager seeking to secure this split role to gain comprehensive, hands-on clinical and operational experience. Combines an evidence-based understanding of neurodiversity—honed through primary school workflows and dedicated care for autistic children—with a proven track record of managing high-volume operations and driving a 133% revenue increase. An exceptional communicator adept at building stakeholder rapport, handling complex diary management, and delivering high-quality, KPI-driven administration.

Eager to leverage this dual skillset to provide seamless operational support to the clinical team while developing clinical assessment skills under professional supervision.

Assistant General Manager - Thyme Kitchen Lichfield - Lichfield

(2026-04)

• Administration Handling cash, processing inventory, managing stock levels and budgets, invoices.
• Liaising with external suppliers
• Team recruitment, development
• Menu creation, pricing and marketing.
• Fill in for the general manager when absent on leave, or off-duty.
• Resolving escalated customer complaints/queries.
• Planning and run events using online platforms for marketing and promotion of products.
• Managing KPIs - Customers, Waste, Revenue.

Supervisor - David Lloyd Leisure Lichfield - Lichfield

(2023-10 - 2026-04)

• Implemented new processes and training framework to drive operational excellence, resulting in a 133% sales revenue increase over 18 months following a £4.1 million club investment.
• I conducted Food Safety Audit, NSF achieving a recent compliance score of 94% & 5 EHO Hygiene 2025.
• Dealing with staff grievances and disciplinary process through note taking, letter of concerns.
• Boosted member engagement and event attendance through strategic social media promotion using tools like Adobe, Canva, and Capcut to manage a content calendar, increasing engagement by 20%.
• Creative and driven by my love for conceptual exploration and visual storytelling.
• Provided hands-on training to staff on operational procedures and emergency protocols.
• Plan, market events I.e wellbeing mornings, talks, group sessions or clubs.

Clubroom Assistant - David Lloyd Leisure Lichfield - Lichfield

(2019-10 - 2023-10)

Greet members and to provide information about facilities

• Deliver high-quality service, food, and drinks with adherence to sanitation standards. Ensuring members needs are met, creating relationships
• Implement stock rotation procedures to prevent financial loss from expired goods and ensure compliance with food safety regulations.
• Lead shift huddles to promptly address operational issues leading to building resilience
• Train new staff on club procedures and health protocols for efficient onboarding and performance.
• Serve as Barista for coffees, freshly served protein shakes, and food and drinks.

DL Kids Team Member - David Lloyd Leisure Lichfield - Lichfield

(2018-08 - 2019-10)

• Implemented daily risk-check routines and equipment inspections, reducing safety incidents and maintaining compliant play spaces.
• Facilitated conflict-resolution among children using structured strategies, restoring calm quickly, and reinforcing positive social skills.
• Designed themed activity rotations to boost engagement, adapting sessions on the fly to maintain participation and create memorable experiences for children ages 6 months to 12 years old.

Assistant - Four Oaks Primary School

(2021-09 - 2022-07)

• Provided individualised support for children with Special Educational Needs (SEN)
• Utilised personalised positive reinforcement strategies and rewards to enhance pupil motivation, engagement, and self-esteem
• Monitored and documented student progress

Receptionist - Tan and Beauty

(2017-02 - 2018-07)

• Independently managed shop operations, including opening and closing.
• Coordinated appointments and handled customer inquiries.
• Maintained precise client records

Carer - Four Oaks

(2018-09 - 2023-06)

• Provided care for a 4-year-old boy with severe Autism.
• Oversaw daily routine for optimal functioning.
• Addressed developmental delays and communication barriers.
• Emotional Regulation & Behaviour
• Encouraging Independence

MSc - Psychology Mental Health and Wellbeing (BPS Accredited) - University of Wolverhampton (2022-06 - 2023-10)

BA - Education Studies - University of Wolverhampton (2018-09 - 2021-07)

A Levels - The Arthur Terry Sixth Form Sutton Coldfield (2016-09 - 2018-07)

GCSE - The Arthur Terry School Sutton Coldfield (2014-09 - 2016-08)