Lucy Saunders

Psychology graduate with an MSc in Psychological Wellbeing and Mental Health and PGDip trainee in Mental Health Practice. Experienced in NHS community and primary care settings, with skills in patient communication, care coordination, record management and recovery-focused practice. Seeking opportunities within mental health and healthcare services.

Assistant Practitioner Trainee - NHS Community Recovery and Rehabilitation Team - London, UK

(2025-01)

Completed over 1,100 hours of clinical placement experience supporting adults with complex mental health needs within an NHS community service via PG-DIP with Middlesex University.

• Supported care coordination through attending home visits, GP appointments and clinical discussions alongside care coordinators and multidisciplinary professionals such as psychologists.
• Maintained accurate and confidential clinical records in line with NHS policies and the information governance requirements.
• Took part in assessment, care planning and risk management processes through gathering information, documenting observations and supporting recovery-focused approaches.
• Communicated professionally with service users, families and healthcare professionals, adapting communication to individual needs both in person and via telephone.
• Worked collaboratively within a multidisciplinary team including mental health practitioners, nurses, psychologists and social care professionals.

NHS Receptionist/administrator - The Windmill Practice - Beaumont St, Nottingham NG2 4PJ

(2023-05 - 2024-08)

• Provided face-to-face and telephone support to a diverse patient population within a busy GP practice.
• Used SystmOne and AccuRx to manage appointments, patient registrations, records and correspondence.
• Processed repeat prescriptions, triaged patient enquiries and maintained GDPR compliance.
• Liaised with healthcare professionals and external services to support timely patient care.

Band 3 Admin Assistant & Digital Marketing Champion - NHS NELFT - Hainault Health Centre, Chigwell, Essex, IG7 4DA

(2021-01 - 2022-12)

• Maintained patient records and correspondence using NHS systems.
• Liaised with families, GPs and social care professionals.
• Assisted with data collection, questionnaires and reporting.
• Supported development of the service's social media presence.

Retail assistant - Primark - 35 South St, Romford RM1 1NJ

(2018-01 - 2021-12)

• Awarded Employee of the Quarter.
• Delivered customer service in a fast-paced retail environment.
• Resolved customer concerns and communicated effectively with people from diverse backgrounds.
• Maintained professionalism under pressure and worked effectively within a team.

Work Experience - Ark Build Plc - Loughton Business Centre, 5 Langston Rd, Loughton IG10 3FL

(2016-09 - 2016-09)

• 1 week of work experience assisting with subcontractor payments, compiling spreadsheets, assisting the Procurement Team, and writing of orders.

Family Caregiver - Family

(2026-01)

• Providing ongoing practical and emotional support to an elderly family member with changing needs, alongside actively seeking employment.
• Coordinating day-to-day responsibilities and adapting to needs, requiring patience, reliability and good organisation.
• Supporting communication and appointments where required, while maintaining dignity, confidentiality and independence.

PG-DIP - Mental Health Practice - Middlesex University London (2025-01 - 2025-12)

MSc - Psychological Wellbeing and Mental Health - Nottingham Trent University (2022-01 - 2024-12)

BSc - Psychology (Development & Developmental Disorders) - Royal Holloway, University of London (2018-01 - 2021-12)

A Levels - Biology, History, Chemistry, EPQ - Forest School (2011-01 - 2018-12)