Lucy Broome

I am a reliable, hardworking and friendly individual with experience in hospitality, retail and housekeeping. I have strong communication and teamwork skills and am comfortable working in busy environments. I am flexible, willing to learn new skills and always aim to provide a positive experience for customers and colleagues.

Housekeeping at Top Notch Cleaning

• Maintained high standards of cleanliness and presentation in a variety of properties, ensuring all areas were cleaned thoroughly and to a professional standard.
• Carried out deep cleaning tasks including bathrooms, kitchens, bedrooms, and communal areas, paying close attention to detail.
• Worked efficiently to complete tasks within required timeframes while maintaining high quality work.
• Followed hygiene, health and safety procedures at all times.
• Travelled to different locations, including properties in the Lake District, to carry out cleaning duties, demonstrating flexibility and reliability.
• Adapted to different environments and client expectations while maintaining consistent cleaning standards.
• Worked independently as well as part of a team, managing workload effectively when working across multiple sites.
• Ensured all cleaning equipment and materials were used correctly and safely.

Waitressing at Botanic Room

• Provided friendly and attentive table service in a busy hospitality environment.
• Took customer orders accurately and delivered drinks promptly.
• Ensured customers had a positive dining experience through good communication and service.
• Handled multiple tables at once while maintaining efficiency and professionalism.
• Worked closely with bar staff to ensure smooth service.
• Dealt with customer requests and queries in a polite and helpful manner.

Hospitality at Coach and Horses & Other Pubs

• Provided friendly and professional customer service.
• Worked effectively in busy environments.
• Communicated with customers and colleagues clearly.
• Helped maintain a clean and organised workplace.
• Worked as part of a team to ensure the smooth running of shifts.
• Demonstrated reliability and flexibility when working different shifts.

Retail Experience

• Assisted customers in a friendly and professional manner.
• Developed strong communication and customer-service skills.
• Helped maintain an organised and presentable workplace.
• Worked effectively as part of a team.

GCSEs – Trinity School, Carlisle (2021 – 2026)