Lucy Bryan

Dedicated and compassionate support professional with experience in therapeutic care, supporting children, young people, and young adults with learning disabilities and autism, alongside a strong background in customer service. Experienced in senior and lead support roles, including leading shifts, mentoring staff, coordinating rotas, completing detailed handovers, and ensuring person-centred care plans are delivered to a high standard. Skilled in medication administration, incident management, safeguarding, compliance, and maintaining quality standards.

Calm, reliable, and organised, with excellent communication and leadership skills, committed to achieving positive outcomes for the individuals supported and the teams worked alongside.

Residential Support Worker - K&G care - Nottingham, Nottinghamshire

(2026-03)

• Provided compassionate, child-centred care and support for children and young people in a residential setting.
• Built positive, trusting relationships to promote emotional wellbeing, stability, and personal development.
• Supported children with daily routines, including personal care, education, appointments, meals, and recreational activities.
• Encouraged independence by helping young people develop life skills such as cooking, budgeting, personal hygiene, and decision-making.
• Managed challenging behaviour using positive behaviour support techniques and de-escalation strategies.
• Safeguarded children by following child protection policies and reporting any concerns promptly.
• Maintained accurate daily records, incident reports, and care documentation in line with organisational policies.
• Worked closely with social workers, teachers, healthcare professionals, and families to support each child's care plan.
• Promoted participation in education, hobbies, and community activities to enhance confidence and social development.
• Ensured a safe, nurturing, and structured home environment while complying with health and safety regulations.

Children's Residential Therapeutic Support Worker/Senior Support Worker - Still Adventures LTD - Croxton Kerrial

(2025-11 - 2026-03)

Therapeutic Support Worker

• Provided emotional and practical support to individuals with mental health needs, trauma, or challenging behaviours
• Built positive, trusting relationships to promote emotional wellbeing and personal development
• Supported individuals with daily routines, coping strategies, and therapeutic activities
• Worked closely with therapists, social workers, and other professionals to follow care plans
• Maintained accurate records and followed safeguarding and confidentiality procedures.

Team Leader/Support Worker - Cygnet - Newark-on-Trent

(2020-10 - 2025-11)

Within this job role I was a team leader/senior support worker, previously I was a support worker but I was promoted 2 & a half years ago to team leader, within my job description my day to day tasks involve

• Supporting both management and team members in the day-to-day running of I'm the service
• Ensure duties are allocated effectively and safely
• Offer enhanced care with a flexible learning approach for all the individuals in our care
• Provide guidance & encouragement through physical & emotional support to both staff and resident's.
• Learn about individuals' specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs and report as required
• Safeguard
• Medication administration.
• Maintain a safe & clean environment for all.
• Understanding the 5 core values ( care, Respect, empower, trust & integrity.
• working 4 on 4 off ( 49 hour per week )with overtime very often.

Big business customer service advisor - Vodafone - Newark-on-Trent, Nottinghamshire

(2018-09 - 2019-12)

• I Provided high-quality customer support to business clients via phone and digital channels
• Handled account queries, billing issues, and service requests efficiently
• Resolved technical and service-related problems while meeting SLA targets
• Maintained accurate customer records and followed data protection procedures
• Delivered a professional and customer-focused experience in a fast-paced environment

Foundation degree - Painting and decorating - Newark college

GCSE - Child care level 1 & 2 - Newark college

GCSE - Health & social care - Magnus Church of England school