Lucy Crouch

I am a trustworthy, hardworking individual with an excellent timekeeping, attendance record and have developed a range of skills and experience in retail, and a customer service based environment. I have the ability to work effectively as part of a team or on my own, whilst using my initiative to follow procedures, meet specific deadlines and targets, and planning and prioritising work activities and schedules. I am friendly, outgoing and enjoy working with and assisting the general public.

I am a quick learner who is keen to develop new skills and look forward to the prospect of a new challenge.

Receptionist/Care Navigator - Birkwood Medical Surgery

Duties and responsibilities are using system one, access to Accurux to inform patients, daily tasks, working alongside gps, Hospital Correspondence, Actioning Appointments, Telephone enquiries, prescription requests

Receptionist/Food Beverage Assistant - Holiday inn Express

(2021-01 - 2024-12)

Duties and responsibilities include delivering high standards of customer service, dealing with customer enquires and refunds, operating a point of sale system, cash handling, Answering telephone, booking classes, making appointments, using exerp and Microsoft. Duty Manager duties, query's in house

Receptionist/Food Beverage Assistant - St James Hotel

(2018-01 - 2021-12)

Duties and responsibilities include delivering high standards of customer service, dealing with customer enquires and refunds, operating a point of sale system, cash handling, Answering telephone, booking classes, making appointments, using exerp and Microsoft.

Sales Assistant/Customer Service - Lincolnshire Co op

(2017-01 - 2018-12)

Duties and responsibilities include delivering high standards of customer service, dealing with customer enquires and refunds, operating a point of sale system, cash handling, stock rotation and replenishment, carrying out store standards on the stock, liaising with customers and helping them find suitable sizes and styles. I also merchandise the windows, which includes point of sale and dressing manikins. On customer service, I am responsible for refunding/exchanging items and making sure all other members of staff are carrying out their expected jobs.

Foh Assistant/Receptionist - Virgin Active Humberston

(2015-01 - 2017-07)

Duties and responsibilities include delivering high standards of customer service, dealing with customer enquires and refunds, operating a point of sale system, cash handling, Answering telephone, booking classes, making appointments, using exerp and Microsoft.

Sales Assistant/Customer Service - Tesco Extra

(2014-01 - 2017-12)

Duties and responsibilities include delivering high standards of customer service, dealing with customer enquires and refunds, operating a point of sale system, cash handling, stock rotation and replenishment, carrying out store standards on the stock, liaising with customers and helping them find suitable sizes and styles. I also merchandise the windows, which includes point of sale and dressing manikins. On customer service, I am responsible for refunding/exchanging items and making sure all other members of staff are carrying out their expected jobs.

Sales Assistant/Customer Service - Matalan

(2011-01 - 2014-12)

Duties and responsibilities include delivering high standards of customer service, dealing with customer enquires and refunds, operating a point of sale system, cash handling, stock rotation and replenishment, arranging garments in size order, carrying out store standards on the stock, liaising with customers and helping them find suitable sizes and styles. I also merchandise the windows, which includes point of sale and dressing manikins. On customer service, I am responsible for refunding/exchanging items and making sure all other members of staff are carrying out their expected jobs.

Clothing Assistant - Sainsbury's

(2009-01 - 2010-12)

Duties and responsibilities were working night shifts, merchandising clothing bays and replenishing stock. Making sure the clothing bays were suitable and outfit building, making sure everything was size ordered and the standards on the stock were carried out.

General Sales Assistant - Woolworths

(2007-01 - 2007-12)

Duties and responsibilities included working on the shop floor, on the confectionary section. I had to assist customers with their enquiries and also worked on the till, dealing with money and serving customers.

A Level - Customer Service - Derby College (2012-01)

Hairdressing - Alcrest Academy (2010-01)

Secondary Education - Havelock School (2007-01)