Lucy Docherty

Dynamic customer service professional with a proven track record at Hollywood Bowl, recognised for outstanding teamwork and complaint resolution. Skilled in cash handling and food hygiene, I excel in fast-paced environments, ensuring exceptional guest experiences and efficient operations. Committed to delivering high standards and fostering positive interactions.

Full time Receptionist/Bartender - Hotel co 51

(2026-04)

• Delivered friendly, professional customer service to hotel guests and bar customers in a fast-paced hospitality environment.
• Managed guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
• Handled reservations, telephone enquiries, and guest requests with accuracy and professionalism.
• Prepared and served a range of alcoholic and non-alcoholic beverages while adhering to licensing regulations.
• Maintained high standards of cleanliness, hygiene, and presentation throughout reception and bar areas.
• Resolved guest concerns promptly and professionally to ensure high levels of customer satisfaction.
• Worked collaboratively with housekeeping, maintenance, and management teams to meet guest needs.

Team Member - Hollywood Bowl - Stirling, United Kingdom

(2025-04 - 2026-04)

• Delivered excellent customer service in a fast-paced leisure environment, ensuring a positive experience for all guests
• Prepared and served food and beverages in line with food hygiene and safety standards
• Maintained cleanliness and organisation across the centre, including bowling lanes, seating areas, and service stations
• Learned bartending skills, now confident working independently behind the bar during rush
• Worked collaboratively within a team to ensure efficient day-to-day operations and high service standards
• Handled customer enquiries and resolved issues professionally, acting as a key point of contact for guests
• Recognised as Team Member of the Month for outstanding performance, teamwork, and commitment to customer service

Customer Assistant - VUE - Stirling, United Kingdom

(2024-01 - 2025-04)

• Delivered excellent customer service as part of a fast-paced cinema team, consistently ensuring a positive guest experience
• Worked across multiple areas, including concessions (preparing and serving food and beverages) and floor operations (ticket checking, screen cleaning, and piracy monitoring)
• Acted as a first point of contact for guests, confidently handling enquiries and resolving issues with professionalism
• Maintained up-to-date knowledge of films, stock, and upcoming events to provide accurate information to customers
• Demonstrated strong communication skills when engaging with a wide range of customers, including families and children
• Completed closing duties, including cleaning, restocking, and supporting management in preparing the site for the following day

Food and Beverage Assistant - Stirling Court Hotel - Stirling, United Kingdom

(2023-10 - 2024-01)

• Worked in a seasonal role with varied shift patterns, including early morning breakfast service and extended function shifts
• Supported the delivery of large-scale events, including Christmas parties, assisting with set-up, food and beverage service, and post-event clear-down
• Contributed to functions hosting over 300 guests, requiring strong organisation, teamwork, and clear communication
• Delivered friendly, efficient, and attentive customer service in a high-volume, guest-facing environment
• Developed confidence in interacting with guests, ensuring a consistently welcoming and professional experience

Front of House Employee - Cawley Hotels and Restaurants - Stirling, United Kingdom

(2022-05 - 2023-10)

• Delivered high-quality front of house service in a busy four-star restaurant, ensuring excellent standards of presentation and customer care
• Took customer orders, served food and beverages, and processed payments accurately and efficiently
• Collaborated with bar staff, kitchen staff, and management to ensure smooth and timely service within a multidisciplinary team
• Managed large parties and high-volume service periods, demonstrating strong organisation and communication skills
• Maintained exceptional service standards in line with the restaurant's reputation and customer expectations
• Developed strong communication, cash handling, and interpersonal skills, alongside confidence in a customer-facing role

Bachelor of Arts - English Studies - University of Stirling (2026-06)