Lucy Ewanlen

Experienced and professional retailer with extensive customer service knowledge currently looking to join the right employer that will support my personal and professional development. I am comfortable working within a team supporting colleagues to achieve results or using my initiative to complete tasks in a timely and prompt manner. I take pride in providing customers with exceptional service and supporting their buying needs by identifying and providing solutions.

Customer Service - Marks & Spencer

(2006-01 - 2020-12)

• Receiving, processing, and organizing shipments and deliveries accordingly.
• Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Performing regular price audits to identify and correct price discrepancies.
• Performing end-of-day cleaning duties, which include wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
• Addressing and professionally resolving customers' complaints.
• Processing customer payments using the shop's Point of Sale (POS) system.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

Certificate - ICQ Level 2 Certificate in Work skills - EET Group (2022-01 - 2022-12)

Award - ICQ Level 1 Award in Principles of Customer Service - EET Group (2022-01 - 2022-12)

Course - Maths Skills (Non-Regulated Course) - EET Group (2022-01 - 2022-12)

Course - English Skills (Non-Regulated Course) - EET Group (2022-01 - 2022-12)

Level 2 - Digital Skills Level 2 - EET Group (2022-01 - 2022-12)

Training - Training to Return to work - Ingeus-Restart (2022-01 - 2022-12)