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Lucy Hendrick

Lucy Hendrick

Electrical Scheduling Supervisor with diverse experience in administration, logistics, and customer service

Talent
HuytonMember since August 3, 2026
Big change systemsCash systemsClient portalsTeam Leadership & CoordinationDocument Management & AdministrationCustomer Service & Client RelationsMicrosoft Office Suite (Word, Excel, Outlook)Time Management & OrganisationHealth, Safety, and Quality AwarenessOrganisionTime ManagementSchedule ManagementSchedulingProcurementCommunicationCommunication SkillsCustomer ServiceCustomer SupportTeam LeadClient Communication
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Big change systemsCash systemsClient portalsTeam Leadership & CoordinationDocument Management & Administration

About

An outgoing, friendly, and motivated individual who enjoys taking on new challenges and always gives 100% to every task. Becoming a first-time mum has given a new outlook on life, helping to become even more attentive, organised, and efficient with time management. Currently seeking a versatile role that allows applying diverse experience — from electrical scheduling and administration to customer service and logistics — in a setting that values flexibility, teamwork, and reliability.

Takes pride in being hands-on, adaptable, and committed to high standards in everything.

Experience

Electrical Scheduling Supervisor at CITRUS (2023-07 – 2025-02)

Commenced maternity leave in February 2025, with a planned return on 1st December 2025. Currently seeking a flexible and versatile opportunity to align with family life and professional growth.

  • Develop and maintain detailed project schedules, the use of big change systems, cash systems, and client portals.
  • Coordinate with engineering, procurement, and site teams to establish critical paths and milestones.
  • Prepare look-ahead schedules and manage team deliverables.
  • Lead and mentor a planning and scheduling team, ensuring accurate reporting.
  • Track progress, analyze variances, and recommend corrective actions.
  • Produce progress reports and earned-value analyses for management.
  • Collaborate with warehouse and procurement teams to align materials and manpower.
  • Support testing, commissioning, and energization scheduling.
  • Delivered key project milestones ahead of schedule.
  • Improved scheduling accuracy and forecasting through new reporting systems.
  • Recognized for strong leadership and inter-department coordination.

Warehouse Operative at B&M Retail (2022-11 – 2023-06)

Supported warehouse operations by ensuring accurate, efficient, and safe handling of goods in a high-volume retail environment.

  • Picked, packed, and prepared customer orders.
  • Operated pallet trucks and assisted in goods-in/out activities.
  • Ensured stock rotation, accuracy, and labeling compliance.
  • Assisted with inventory counts and maintained documentation.
  • Maintained health, safety, and cleanliness standards.
  • Maintained 99% order accuracy during peak demand.
  • Contributed to layout improvements reducing retrieval times.
  • Praised for reliability and teamwork.

Legal Secretary at MSB Solicitors (2020-08 – 2022-11)

Provided administrative and legal support to solicitors, ensuring accurate documentation, client communication, and office efficiency.

  • Drafted and proofread legal documents including contracts, affidavits, and statements.
  • Managed court filings, e-filing, and case correspondence.
  • Maintained client files in compliance with confidentiality and GDPR standards.
  • Scheduled hearings, client meetings, and conferences.
  • Conducted basic legal research and prepared case bundles.
  • Assisted with billing, timesheets, and records management.
  • Successfully converted the Widnes office to a fully paperless system within six weeks.
  • Streamlined digital filing, improving efficiency by 30%.
  • Recognized by senior partners for initiative and attention to detail.

Beauty Therapist Assistant at Independent Beauty Practice (2019-07 – 2019-09)

Completed hands-on work experience assisting a qualified beauty therapist, developing practical and client service skills.

  • Greeted clients and assisted with scheduling and reception duties.
  • Prepared treatment areas and equipment.
  • Maintained hygiene standards and restocked supplies.
  • Assisted during treatments and ensured client comfort.
  • Praised for professionalism and client interaction.
  • Built confidence in customer service and salon operations.

Education

Functional Skills in Mathematics – MPCT Military College (2019-09 – 2020-08)

Skills

logisticsand customer service

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