Lucy Lane

Highly organised and proactive Business Operations professional with extensive experience managing operational processes, supplier relationships, recruitment administration, financial coordination and executive support across retail, procurement, utilities, education and legal sectors. Experienced in supporting day-to-day business operations, coordinating recruitment and onboarding activities, managing purchasing and invoice processes, maintaining business records and delivering high-level administrative support within fast-paced environments. Skilled in stakeholder engagement, process improvement, problem-solving and ensuring efficient business operations while maintaining confidentiality and professionalism.

Strong background in operational coordination, HR administration, procurement, supplier management and leadership support. Recognised for excellent organisational skills, attention to detail and the ability to manage multiple priorities while building positive working relationships at all levels.

Office Manager at ASL PROCUREMENT LTD (2024-11 – Present)

• Oversee daily business operations while coordinating suppliers, leadership activities and internal business processes.
• Manage supplier relationships and communications to support procurement and operational activities.
• Maintain business records, databases and operational documentation, ensuring accuracy and compliance.
• Support recruitment and onboarding processes, liaising with candidates and stakeholders throughout the employee journey.
• Manage purchasing activities, supplier communications and invoice approval processes.
• Coordinate leadership meetings, documentation and internal communications.
• Identify and implement improvements to business processes and operational efficiency.
• Handle confidential business information with discretion and professionalism.

Assistant Business Manager at CHARLOTTE TILBURY (2025-05 – Present)

• Support the Business Manager in the day-to-day management of a high-performing retail business.
• Assist in delivering financial targets and monitoring key performance indicators.
• Support recruitment, onboarding, coaching and development of team members.
• Coordinate operational activities to ensure compliance with company standards and procedures.
• Build and maintain strong customer relationships to support customer retention and business growth.
• Monitor performance and provide coaching and feedback to improve team effectiveness.
• Support event planning, promotional activity and customer engagement initiatives.
• Maintain high operational, visual merchandising and presentation standards.
• Manage competing priorities while ensuring exceptional customer service delivery.

Office Management Coordinator at DŴR CYMRU WELSH WATER (2022-03 – 2024-11)

• Managed complex executive schedules and coordinated meetings involving multiple stakeholders.
• Acted as a key liaison between senior leaders, departments and external partners.
• Coordinated high-volume communications and enquiries, ensuring timely responses.
• Prepared reports, agendas, documentation and meeting follow-up actions.
• Maintained operational records and databases in line with company policies and GDPR requirements.
• Managed procurement processes including purchase orders, supplier communications and invoice approvals.
• Supported recruitment administration, interview coordination and onboarding activities.
• Produced operational reports and business documentation for leadership teams.

School Administrator at CARDIFF METROPOLITAN UNIVERSITY (2022-05 – 2022-12)

• Managed a high-volume inbox responding to enquiries from students, staff and stakeholders.
• Coordinated administrative processes for undergraduate and postgraduate programmes.
• Supported academic meetings through preparation of agendas, documentation and action tracking.
• Maintained accurate student records and administrative processes.

Learner Success Administrator at CARDIFF AND VALE COLLEGE (2021-03 – 2022-05)

• Produced reports and performance data for leadership teams.
• Maintained large databases ensuring data accuracy and compliance.
• Coordinated meetings, documentation and action tracking.
• Supported performance monitoring through reporting and spreadsheet development.

Procurement Administrator at CARDIFF METROPOLITAN UNIVERSITY (2018-11 – 2019-05)

• Managed supplier records and verified financial information.
• Processed procurement enquiries and supplier requests.
• Supported purchasing processes including purchase orders and supplier communications.
• Assisted with procurement administration and record management.

Recruitment Customer Service Advisor at SSCL (2018-10 – 2018-11)

• Supported recruitment processes for Metropolitan Police applicants.
• Responded to candidate enquiries and application queries.
• Maintained candidate records and recruitment data.
• Coordinated recruitment communications and updates.

Service Administrator at SCOPE (2016-11 – 2018-03)

• Coordinated recruitment activities including advertising, screening and interview scheduling.
• Managed HR administration including references, DBS checks and training coordination.
• Maintained operational and financial records.
• Processed purchase orders and invoices.

Department Administrator at CARDIFF METROPOLITAN UNIVERSITY (2014-02 – 2016-09)

• Managed enquiries and supported admissions communications.
• Coordinated recruitment and management of Student Ambassadors.
• Supported open days, graduation events and recruitment activities.
• Delivered administrative support to multiple departments.

Customer Service Advisor at British Gas (2013 – 2013)

Team Administrator / Assistant Office Manager at Berrymans Lace Mawer Solicitors (2009 – 2013)

Customer Service Advisor / Escalations Manager / Coach at Swalec (2007 – 2009)

A Levels in Welsh, English, Religious Studies – St David's Sixth Form College

GCSEs in 11 GCSEs A–C including Mathematics and English – Corpus Christi Catholic High School