Lucy Lankertis

Highly motivated and customer-focused hospitality professional with extensive experience delivering exceptional service in fast-paced environments. Skilled in communication, teamwork, problem solving and creating positive guest experiences while maintaining high standards of professionalism. Confident managing multiple tasks under pressure, handling customer enquiries and working efficiently as part of a team.

Reliable, adaptable and passionate about providing excellent service and building strong relationships with guests and colleagues alike.

Lead Stewardess - The Northern Belle Train

(2022-08)

• Assisting guests onboard, welcoming them to the carriage and assisting with bags and coats.
• Introducing yourself to guests at each table.
• Communicating any information received prior to trip regarding additional needs, dietary requirements.
• Providing excellent customer service, opening/ serving champagne and 7 course dinner.
• Assist in cleaning carriage and lay tables for each service whilst delegating tasks to stewards.
• Have knowledge on all premium wines and spirits and offer recommendations with food pairing.
• Prepare on board bills for extra drinks/on board shop items using electronic device.

Front of house - Ten Streets Social

(2024-01)

• First point of contact for guests, welcoming them and seating them at a table, presenting them with menus.
• Supporting families with children providing additional high chairs, colouring books to entertain children.
• Taking food and beverage orders.
• Assisting on the bar.
• Serving and clearing food plates.
• Taking future reservations.
• Keeping a clean and tidy work space and restaurant area.
• Handling card and cash transactions.

Laser Therapist - Laser Me

(2020-03 - 2025-01)

• Certified laser therapist for hair removal and skin renewal treatments using Cynosure Elite Machine.
• Manage and book new and existing customer appointments.
• Discuss and determine what products and procedures will benefit each clients needs through listening to each individuals needs and concerns.
• Keeping a clean workspace ensuring all equipment wiped down after each use.

Cabin Crew - Emirates Airline - UAE

(2013-01 - 2019-08)

• Based in the UAE operating long and short haul flights as a business class crew member.
• Passengers safety was always priority, closely followed by excellent customer service ensuring satisfaction during the flights.
• At times demonstration of the safety equipment was required.
• Ability to remain calm and perform well under pressure whilst maintaining emirates service standards.
• Time keeping was crucial in delivering excellent service yet keeping in mind flight timings.
• Yearly exams to ensure all safety procedures are known and up to date.
• Multi-Cultural cabin crew and dealing with world wide destinations meant exceptional communication was key as language barriers occur.

NVQ Level 3 - Anatomy and Physiology - Skin Philosophy Training (2019-09 - 2020-03)

NVQ Level 4 - Laser and Light Hair Removal - Skin Philosophy Training (2019-09 - 2020-03)

A Levels - English Literature and Performing Arts - Carmel College (2006-09 - 2008-07)

AS Level - Photography - Carmel College (2006-09 - 2008-07)

GCSE - General Education - St Thomas Beckett High School (2001 - 2006)