Lucy Round

I've worked across care, healthcare admin, and now legal support. Starting as a carer taught me great people skills, patience, and how to stay calm and organised when things get busy. I moved into healthcare reception and admin, where I learned to handle sensitive information, run a busy front desk, and help clinical teams.

Now I've switched to legal office work. I bring a friendly, client focused approach, strong organisation, and a clear understanding of confidentiality and professional standards. I keep the office running smoothly and give reliable support to legal teams.

CARE ASSISTANT - CEDAR COURT CARE HOME

(2018-06 - 2023-08)

Supported people living with Alzheimer's and dementia.

CARE ASSISTANT - ESSENTIAL SOCIAL CARE

(2023-08)

Provided one to one care and support for people with special needs in their own homes.

RECEPTIONIST / ADMINISTRATOR - OPEROSE HEALTH CARE

(2024-01 - 2025-03)

• Answered and directed incoming calls
• Triaged patient enquiries and requests
• Handled questions and issues relating to prescriptions
• Managed incoming emails and correspondence
• Registered new patients and updated their details
• Calmed and resolved difficult or confrontational situations
• Kept all patient records accurate and up to date
• Scanned, copied, and filed medical documents
• Updated and amended records as required
• Used the EMIS Case Management System daily

RECEPTIONIST / ADMINISTRATOR - GRANT SAW SOLICITORS LLP

(2025-03)

• Greet clients and visitors, keeping the office friendly and professional
• Answer and direct calls and emails to the right team members
• Prepare and organise court bundles for litigation
• Open new client files and close completed files
• Draft and complete Sales Memorandums for conveyancing matters
• Prepare, format and file legal documents - letters, contracts, court forms and conveyancing paperwork
• Keep all records updated and accurate within case management systems
• Carry out client ID verification, AML compliance checks and PEP/sanctions screening
• Manage incoming and outgoing post, and arrange courier collections/deliveries
• Assist with billing and invoicing