Patience Ncube

I’m a qualified Psychological Wellbeing Practitioner (PWP) with experience delivering evidence-based interventions and supporting people from diverse cultural and social backgrounds. I’ve worked across community and clinical settings, including perinatal outreach, COPD support, and mental health assessments, always tailoring care to individual needs.

I’m currently working towards a Lean Six Sigma Yellow & Green Belt alongside my completed certifications in coaching & mentoring, understanding student development and diversity and health & safety well-being (mental health focus). These are helping me grow skills in service improvement, leadership, and staff development.

I’m especially passionate about mental health, child and adolescent wellbeing, and healthcare leadership, with an eye towards roles that combine clinical practice with service development and research.

Outside of healthcare, alongside my professional work, I actively contribute through voluntary work, supporting mental health initiatives and community wellbeing projects, which enriches my experience and connection to the people I serve.

House Manager – Clements Court – Retirement Home (Rendall & Rittner) Aug 2025 - Present

• Welcomed residents, families, and visitors as the first point of contact, providing a warm, professional, and approachable service.
• Oversaw the day-to-day running of the residence, including safety checks, building security, and coordination of maintenance and property services.
• Supported residents with queries, signposting, and practical problem-solving to promote independence and wellbeing.
• Planned and hosted social activities, events, and community gatherings to encourage participation, reduce isolation, and enhance quality of life.
• Monitored health, safety, and safeguarding matters, recording incidents and reporting concerns promptly in line with policy.
• Assisted with tenancy processes such as move-ins, move-outs, and guiding housing-related documentation.
• Built positive relationships with residents, families, staff, and external partners to maintain a respectful, supportive, and inclusive community.
• Responded calmly to emergencies, coordinating medical support or liaising with families to ensure residents’ safety and care needs were met.

• Provide weekly home visits to families with young children, offering empathetic support and a non-judgmental listening ear.
• Provide tailored support to families with young children, addressing social isolation, low mood, and parenting challenges.
• Build trusting relationships with families, demonstrating kindness, respect, and cultural sensitivity at all times.
• Link families with local services, including children’s centres, health visitors, and voluntary/community organisations (social prescribing).
• Promote positive routines and healthy parent-child relationships through practical guidance and encouragement.
• Maintain accurate records, contribute to monitoring outcomes, and participate in reflective supervision.
• Undertake risk awareness and safeguarding responsibilities to ensure child and family wellbeing.
• Understanding of the impact of work and employment on mental health

• Delivered guided self-help, psychoeducation, outreach workshops, groups, and computerised CBT, in line with NICE guidelines, to clients with anxiety, depression, stress, as well as co-morbid long-term physical health conditions
• Conducted comprehensive assessments, including risk and safeguarding, managing referrals to wider community services.
• Ability to assess suitability using the NICE model of stepped care, consistently achieved recovery and reliable improvement targets.
• Knowledge in developing and implementing personalised treatment plans, adapting interventions for neurodivergent individuals and those from culturally diverse backgrounds.
• Collaborated with social workers, GPs, local authorities, Single Point of Access, and external agencies to provide person-centred support.
• Involved and educated family members in the treatment process where appropriate, and raised awareness of medication used in anxiety and depression.
• Contributed to clinical outcome monitoring, service evaluation, and caseload management in line with NHS KPIs, and maintained confidentiality. 

ADDITIONAL EXPERIENCE

• Community Respiratory Co-ordinator/Assistant – The Whittington Hospital Health Trust – Jan 2022 -Mar 2023
• Aspirant/Student Nurse - The Hillingdon Hospital NHS Foundation Trust – Apr 2019 – Aug 2020
• Store Manager – Lovisa – Jan 2017 – Sept 2018
• Sales Assistant/Brand Ambassador – Pandora/Emson Haig – Jan 2015 – Jan 2017

• PGCERT Psychological Wellbeing Practice (BPS/BABCP accredited) – University of Exeter
• BSc Health Studies– Buckinghamshire New University
• A-Levels – All Saints Catholic School & Sixth Form Consortium
• GCSE's - Grays Convent School