Luigi Panice

I am a hard-working individual who strives to accomplish the highest standards in all work undertaken. I am a proactive person who has the ability to quickly understand complex business requirements and with my customer-facing and administrative experience I feel that I will be an ideal employee. I am dedicated, open to challenges and happy to train to enhance existing skills as well as create new skills.

Further key strengths possessed include being: A self-starter, An excellent communicator, Willing and eager to learn new things.

Station Head Waiter at Clos Maggiore (2021-10 – 2026-02)

As a station Head Waiter looking after 8 to 15 tables. Main duties were setting up the Restaurant, explaining the menu to the guest.

• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area

Agency Delivery Driver at All Around London (2020-03 – 2021-10)

• Picking up parcels from main location and dropping them off to various locations
• Front facing customer service
• Scanning and barcode sticking
• Driving to different locations by car

Head Waiter at Yeni Restaurant (2018-05 – 2020-03)

Target driven, money hungry and self-motivated. Happy to work in a busy competitive environment. A hard worker with a positive attitude. Known for working efficiently without supervision. Strong attention to detail. Outstanding communication skills to relate with team members and customers/members of the public.

• Guide patrons to their seats
• Work with the host/hostess to guide patrons to open tables, informing them of the day's food and drink specials
• Assign Waitstaff to Tables & areas
• Place Food and Drink Orders
• Train New Waitstaff
• Manage Waitstaff
• Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organization and cleanliness
• Arranging for the replacement of dining room silverware and other supplies, as necessary
• Ensuring the highest quality of standards are met for service, cleanliness and profitability
• Making personalized recommendations on new menus and promotions
• Requesting work orders for maintenance repairs
• Perform opening and closing duties

Restaurant Manager at De Stefano's Pizzeria (2015-09 – 2018-03)

• Recruiting, training and supervising staff
• Agreeing and managing budgets
• Planning menus
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• Promoting and marketing the business
• Overseeing stock levels
• Ordering supplies
• Producing staff rotas
• Handling customer enquiries and complaints
• Taking reservations
• Greeting and advising customers
• Problem solving
• Preparing and presenting staffing/sales reports
• Keeping statistical and financial records
• Assessing and improving profitability
• Setting targets
• Handling administration and paperwork

Head Waiter at Durrants Hotel (2010-10 – 2014-08)

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day's specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Restaurant Manager at Rhythms Bar Restaurant (2007-11 – 2010-10)

• Recruiting, motivating and training staff
• Preparation of stock - Doing regular stock-takes and ordering as necessary
• Handling and co ordinating deliveries
• Maintaining the condition of all alcohol
• Overseeing and liaising with the kitchen
• Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises
• Adhering to budgets, increasing profits and managing cash flow
• Dealing with difficult customers

Head Waiter at Joanna's Restaurant (2003-06 – 2007-04)

Assistant Manager at San Frediano Restaurant (2000-02 – 2003-05)

Senior Waiter at Sabatino's Restaurant (1995-09 – 2000-01)

Senior Waiter at Gino's Restaurant (1985-09 – 1995-01)

GCSE