Lujayn Mughal

A keen, dedicated, fully flexible individual who has a love for retail (especially shoes) and the hustle and chaos that comes with the retail world. Mastered the calmness needed to work under pressure which is where I've found I thrive. Making sure to take my impact on customers seriously while helping diffuse stressful situations.

I prioritise building genuine relationships with customers and colleagues outside of business as well, ensuring every interaction leaves an impression. A proven record of accomplishment of focusing on the goals of the business alongside implementing quality control measures and collaborating with multidisciplinary and diverse teams. Possessing exceptional analytical and problem-solving skills, precise product information and insight, and effective communication skills.

Sales Assistant at Dr martens (2026-06 – Present)

• Worked on a busy shop floor, handling high volumes of customers, especially during peak hours and weekends
• Stayed calm and approachable under pressure, ensuring every customer had a positive, personal experience
• Helped customers put outfits together, making them feel confident in their choices
• Balanced multiple tasks, including tills, returns, and restocking
• Engaged with customers personally, even during the busiest periods
• Delivered interactive experiences, ensuring each customer felt engaged and valued
• Maintained friendliness and patience in a fast-paced environment with long queues
• Stayed organised and positive during busy periods
• Built genuine connections with children, families, and repeat customers
• Balanced efficiency with quality service, never rushing customers

Volunteer (Till and Customer Service) at Oxfam (2026-06 – 2026-07)

Noticed I was lacking experience in till work and a more personal level of customer service, which was getting in the way of my future job seeking roles. Learnt a more in-depth way of connecting to customers outside of the business which I found increased level of sales beyond my expectations.

Personal shopper at Avicenna London (2022-08 – 2023-05)

working with brands including Rolex

• Provided personalised shopping experiences tailored to client needs
• Worked closely with high-end brands, including Rolex, requiring professional attention and discretion
• Built strong customer relationships, offering tailored recommendations
• Maintained calm and organised service while managing multiple clients
• Handled enquiries, orders, and product coordination efficiently
• Delivered high-level customer care, ensuring clients felt valued

Legal Intern at Hundt Legal (2020 – 2021)

• Supported document handling and research while managing tasks independently
• Developed attention to detail and professionalism in a high-responsibility environment
• Observed client interactions, learning effective professional communication
• Stayed focused and composed in a formal setting

Sales Assistant / Barista at High on Caffeine (Pop-Up) (2017 – 2019)

• Managed fast-paced pop-up environments with constant queues
• Stayed calm under pressure while taking orders, preparing drinks, and handling payments
• Maintained a friendly and engaging approach, even during peak periods
• Helped create a welcoming atmosphere in all locations
• Adapted quickly to new setups, team members, and challenges

Bachelor's Degree in Law (2024)

A-Levels in Biology, Physics, Arabic (2020 – 2022)

GCSEs in 8 subjects including Maths, English, and Science (2018 – 2020)