Luke Bygrave

I enjoy turning digital ideas into reality. With solid experience in WordPress and a good grasp of IT systems, I’m able to tackle technical challenges and create high-quality web experiences. I’m always eager to learn and stay up-to-date in the fast-paced world of web development and IT

Impact

Website Designer

Oct 2023 - Aug 2024 ·

• designing WordPress sites for internal & external clients
• using Elementor with a mix of CSS & JS to edit and build pages
• building pages from designs built by the graphics team
• work closely with marketing & graphics to ensure branding is correct
• creating responsive websites
• maintain and update website content, ensuring it is relevant, engaging, and aligned with SEO strategies
• hosting management
• focus on creating intuitive and user-friendly interfaces to enhance the user experience and increase engagement.
• Set up and monitor Google Analytics and other analytics tools to track website performance and user behaviour, providing actionable insights.
• Implement on-page SEO strategies, including keyword optimization, meta tags, and alt text for images, to improve search engine rankings
• Conduct thorough testing of websites to identify and resolve bugs and issues before deployment
• Managing web hosting environments, performing backups, and ensuring site reliability and performance

Building over 10 brands over the course at impact, ranging from internal to external

Unfortunately, the company went into liquidation in August 2024, bringing my employment to an abrupt end.

Impact

Junior Website Designer

Jan 2023 - Oct 2023 ·

• Collaborated with the lead designer to create WordPress sites for both internal and external clients.
• Built websites using Wordpress + Elementor page builder
• Implementing SEO best practices to improve site visibility and rankings.
• following responsive design principles to ensure websites are mobile-friendly and provide a seamless user experience across different devices.
• used Google Analytics and Google Search Console to monitor website performance and analyse traffic data
• Built landing pages for marketing campaigns to support lead generation.

Green Jellyfish 

IT Support Technician

AUG 2021 - Dec 2022 ·

• provide first-level support for hardware, software, and network issues
• respond to and resolve user queries via phone, email, or in person
• diagnose and troubleshoot hardware and software problems
• install, update, and configure operating systems and software applications
• use remote desktop tools to access and control user devices for support
• create and maintain user accounts, and manage access permissions
• working closely with my manager in developing and updating offboarding policies and procedures
• coordinating with HR and management on offboarding/onboarding timelines and requirements
• managed and administered SharePoint, Office 365, and OneDrive environments
• create, configure, and manage user accounts, groups, and licenses in Office 365
• administer and maintain mailboxes, including user, shared, and resource mailboxes, handling setup, permissions, and troubleshooting.

Digital Trend Marketing

Junior Website Designer

Nov 2021 - Aug 2022 ·

• assisting with web design projects
• editing web pages with new content
• optimising websites
• assisting in the creation and formatting of blog posts and pages
• testing & optimising sites for mobile as well as being responsive
• performing regular backups of websites
• perform regular website maintenance and updates.
• enhancing UX through design improvements- assisting with web design projects - editing web pages with new content - optimising websites - assisting in the creation and formatting of blog posts and pages - testing & optimising sites for mobile as well as being responsive - performing regular backups of websites - perform regular website maintenance and updates. - enhancing UX through design improvements.

PAINT AND PAPER LIMITED

Website Administrator & Marketing Associate

Aug 2015 - Sep 2021

• oversee the daily operation of the e-commerce website ensuring seamless functionality and optimal user experience (over 5000 products)
• add and manage product listings, including writing compelling descriptions, uploading high-quality images, and setting accurate pricing
• update product information regularly to reflect changes in inventory, pricing, and promotions.
• create and schedule engaging content, including posts, images, and videos, tailored to target audiences.
• create, manage, and optimize PPC campaigns on platforms like Google Ads & Meta
• design and develop websites from concept to launch, including layout design, content integration, and functionality
• create media for both print (brochures, flyers, posters) and digital (web banners, social media graphics)

City College Norwich 

Information Technology- Aug 2017 - Aug 2019 -

Grade: MERIT

City College Norwich

Graphic Design - Sep 2014 - Aug 2016 -

Grade: MERIT

Northgate High School 

Achieving Grade A* - C

Subjects: English, Maths, Science, IT, Resistant Materials