Luke Hitchcox

Senior MSP / RPO Client Services and Workforce Solutions Leader with over 18 years of experience managing complex contingent workforce programmes, supplier ecosystems, and strategic client relationships across regulated and project-led environments. Extensive expertise leading end-to-end MSP and VMS procurement, implementation, supplier governance, stakeholder engagement, commercial negotiations, and operational performance management across global organisations. Strong track record delivering MSP transformation programmes, implementing VMS technology solutions including SAP Fieldglass and SuccessFactors, driving supplier performance improvements, managing escalations, and delivering measurable commercial value.

Experienced operating at executive stakeholder level, leading high-performing account relationships, managing service delivery against KPIs/SLAs, and supporting workforce strategy across multi-million-pound contingent labour programmes.

Senior Category Manager (External Contractor Global Supply Chain) - RWE RENEWABLES LTD - UK (Home Based)

(2021-04)

Led the full external procurement process from market engagement through to contract award for RWE's first UK MSP and VMS solution (SAP Fieldglass) to manage global IT contractor engagement. Managed contingent workforce spend exceeding £50 million annually, delivering approximately £2 million per year in supplier cost reductions (4%) through strategic supplier consolidation and commercial optimisation initiatives.

• Managed end-to-end supplier selection, RFP process, commercial negotiations, governance, and contract award for the MSP programme.
• Led implementation of the MSP and SAP Fieldglass VMS solution across the global business between June 2023 and November 2023.
• Since November 2023, managed ongoing MSP supplier performance, relationship management, KPI delivery, escalation management, and commercial governance alongside broader category responsibilities.
• Acted as senior interface between operational stakeholders, procurement, HR, IT leadership, and MSP supply partners to ensure service alignment and delivery performance.
• Led supplier governance meetings, service reviews, escalation management, and continuous improvement initiatives.
• Supported workforce mobilisation planning, future demand forecasting, and contractor governance across international markets.
• Implemented and deployed the 3SS ATS platform, delivering stakeholder and supplier training across the business.
• Managed full IR35 governance processes ensuring legislative compliance and risk mitigation.

Recruitment Vendor Manager (Contract) - POST OFFICE LTD

(2021-02 - 2021-04)

• Led weekly operational reviews with MSP leadership teams to manage service delivery and commercial performance.
• Acted as escalation point between senior stakeholders and labour supply partners.
• Provided senior stakeholder reporting covering workforce risks, supplier performance, and operational delivery.
• Managed supplier invoicing approvals and performance governance.

Recruitment Vendor Manager - MEGGITT PLC

(2020-07 - 2021-02)

• Designed and led the implementation roadmap for MSP mobilisation and supplier onboarding.
• Led governance and supplier performance management activities across the MSP programme.
• Managed workforce planning forecasts aligned to operational demand and business requirements.
• Implemented company-wide IR35 compliance framework for contingent workforce governance.

Senior Talent Acquisition Partner / MSP Project Lead - MEGGITT PLC

(2017-07 - 2020-07)

• Project Lead for the appointment and implementation of the organisation's first Managed Service Provider for temporary labour.
• Led the full supplier selection and procurement process for the MSP solution including RFI/RFP evaluation and contract award.
• Managed implementation and rollout of the SuccessFactors VMS platform across the organisation.
• Partnered with Procurement, HR, and operational leadership to design the future contingent workforce model.
• Managed agency supplier performance, SLA governance, and commercial relationships.
• Delivered a 91% direct fulfilment rate, reducing agency dependency and labour cost exposure.

Project Manager (Resourcing) - SEVERN TRENT WATER

(2015-10 - 2017-07)

• Managed MSP supplier performance across a large-scale engineering project programme.
• Coordinated workforce planning, mobilisation timelines, and supply chain delivery activities.
• Acted as central coordination point between operational leaders, procurement teams, and MSP suppliers.
• Provided executive reporting on workforce readiness and programme delivery.

Workforce / Supplier Management - JAGUAR LAND ROVER

• Supported the appointment of Jaguar Land Rover's first MSP provider and managed supplier performance and relationship governance.
• Worked closely with operational stakeholders and suppliers to support workforce delivery and service improvement.

A Levels & GCSEs - including Maths & English