Luke Priest

Dedicated administrative professional with 4+ years experience in administrative roles, data entry and team coordination. Skilled in project management tools, with a strong focus on accuracy, efficiency and confidentiality.

Customer Service Expert at Teleperformance UK

• Reviewing Universal Credit claims on behalf of the Department for Work and Pensions
• Managing own caseload and scheduling interviews requiring good time management
• Administrative tasks recording all information of reviews and updating claimant details
• Critical thinking when reviewing documents looking for any fraudulent activity or under/overpayments to decide if further action needs to be taken

Valet at Vauxhall/BMW/Mercedes (2023-06 – 2024-03)

Temporary Contract at Churches Fire & Security (2023-03 – 2023-05)

• Setting up new contracts, editing existing contracts & processing monitoring upgrades
• Cleansing large amounts of data from the database & updating client information
• Liaising with coworkers, technicians & clients to gather needed information
• Helped with retentions, complaints and canceling contracts
• Calling customers about their complaints, try to retain as customer

Scanner (Temporary Contract) at Parseq Ltd (2022-11 – 2023-03)

• Using large scanning machines to scan cheques and correspondance
• Helping open and batch mail ready for scanning when needed
• Accurately keying data that's been scanned into the system

Data Entry Admin (Temporary Contract) at Protocol Agency (2022-08 – 2022-09)

• Assisting in the role of processing enrolments for Dearne Valley College
• Promptly and accurately input all details from the students application form into ProSolution
• Double checking colleagues' enrollment data to ensure everything has been inputted correctly
• Working to a deadline ensuring all students are enrolled in time before the academic year

Document Processor (Temporary Contract) at Pearson Edexcel (2022-05 – 2022-07)

• Assisting in the role of processing students exam results quickly and accurately
• Learning and using an in-house system to process documents
• Required high attention to detail to spot and resolve any mistakes

Print Finisher at Paragon Customer Communications (2021-09 – 2022-05)

• Learned how to operate various machinery for the production of books
• Working to tight deadlines; finishing the job, packing and taking to dispatch
• Keeping all areas of the shop floor that I worked in clean and tidy

Data Entry Clerk at Parseq (2021-03 – 2021-07)

• Working on a government project for the Census 2021
• Worked part of a large team to determine the correct information to input
• Working with KPIs, hitting daily targets and targets per hour

HCert/Higher Certificate in Interactive Media Design – Northumbria University (2019-06)