Customer Service Expert at Teleperformance UK
- Reviewing Universal Credit claims on behalf of the Department for Work and Pensions
- Managing own caseload and scheduling interviews requiring good time management
- Administrative tasks recording all information of reviews and updating claimant details
- Critical thinking when reviewing documents looking for any fraudulent activity or under/overpayments to decide if further action needs to be taken
Valet at Vauxhall/BMW/Mercedes (2023-06 – 2024-03)
Temporary Contract at Churches Fire & Security (2023-03 – 2023-05)
- Setting up new contracts, editing existing contracts & processing monitoring upgrades
- Cleansing large amounts of data from the database & updating client information
- Liaising with coworkers, technicians & clients to gather needed information
- Helped with retentions, complaints and canceling contracts
- Calling customers about their complaints, try to retain as customer
Scanner (Temporary Contract) at Parseq Ltd (2022-11 – 2023-03)
- Using large scanning machines to scan cheques and correspondance
- Helping open and batch mail ready for scanning when needed
- Accurately keying data that's been scanned into the system
Data Entry Admin (Temporary Contract) at Protocol Agency (2022-08 – 2022-09)
- Assisting in the role of processing enrolments for Dearne Valley College
- Promptly and accurately input all details from the students application form into ProSolution
- Double checking colleagues' enrollment data to ensure everything has been inputted correctly
- Working to a deadline ensuring all students are enrolled in time before the academic year
Document Processor (Temporary Contract) at Pearson Edexcel (2022-05 – 2022-07)
- Assisting in the role of processing students exam results quickly and accurately
- Learning and using an in-house system to process documents
- Required high attention to detail to spot and resolve any mistakes
Print Finisher at Paragon Customer Communications (2021-09 – 2022-05)
- Learned how to operate various machinery for the production of books
- Working to tight deadlines; finishing the job, packing and taking to dispatch
- Keeping all areas of the shop floor that I worked in clean and tidy
Data Entry Clerk at Parseq (2021-03 – 2021-07)
- Working on a government project for the Census 2021
- Worked part of a large team to determine the correct information to input
- Working with KPIs, hitting daily targets and targets per hour
