Exam Invigilator / Occasional Supervisor (ACCA & IELTS Examinations) at British Council (2026-06 – Present)
Delivered professional invigilation services for ACCA and IELTS examinations, ensuring compliance with British Council and examination board regulations.
- Verified candidate identity through ID checks, fingerprint scanning and candidate photographs before examinations.
- Prepared examination venues by setting up computers, cameras, candidate name cards and testing equipment to ensure all systems were fully operational.
- Clearly explained examination procedures and regulations to candidates, answering queries and ensuring a smooth exam experience.
- Communicated effectively with remote examiners and technical teams throughout examinations to resolve issues and maintain exam integrity.
- Monitored candidates during examinations, ensuring examination rules were followed and reporting any suspected malpractice or incidents.
- Completed detailed incident reports relating to candidate misconduct, suspected cheating, technical issues and staff concerns.
- Assisted with examination administration, including maintaining accurate attendance records and processing absentee information.
- Coordinated the day-to-day running of examination sessions, including organising AM and PM candidate lists.
- Managed absentee records and communicated updates with the British Council examination team.
- Supervised invigilators and support staff, ensuring procedures and standards were consistently followed.
- Supported candidate registration, identity verification and biometric checks.
- Liaised with British Council staff to ensure examinations were delivered efficiently, securely and in accordance with operational procedures.
Exam Invigilator at Appleton Academy (2024-12 – 2026-06)
- Supervised examination rooms to ensure compliance with examination board regulations and school policies.
- Monitored students during exams to maintain a secure and fair testing environment, preventing academic misconduct.
- Set up examination venues, including arranging seating plans, distributing materials, and ensuring appropriate signage.
- Provided clear instructions to candidates before, during, and after examinations to ensure understanding of procedures.
- Assisted in handling administrative tasks, such as verifying candidate attendance and collecting completed scripts.
- Responded promptly and effectively to any issues or irregularities, ensuring minimal disruption to the examination process.
- Maintained confidentiality and handled sensitive information in compliance with data protection policies.
- Collaborated with the exam coordination team to ensure seamless operations across multiple testing sessions.
Receptionist at Univar Solutions (2024-05 – 2024-07)
- Managed a high-volume front desk operation, providing a welcoming and professional environment for clients, visitors, and staff.
- Answered and directed incoming calls promptly and efficiently, ensuring accurate information relay and resolution of inquiries.
- Maintained security protocols by managing visitor logs and issuing access badges, ensuring compliance with company policies.
- Supported administrative functions, including managing correspondence, organizing files, and monitoring office supplies to ensure smooth daily operations.
- Delivered exceptional customer service by addressing client needs and resolving issues effectively, enhancing company reputation.
- Collaborated with internal departments to facilitate seamless communication and operational efficiency.
- Trained and mentored new front desk staff to uphold company standards and ensure consistent performance.
Customer Relations Manager at Yorkshire Water (2023-01 – 2023-09)
Attended intense training for 5 weeks.
- Worked on a Billing system whilst taking incoming calls.
- Managing payments, budget plans and CSI arrangements.
- Dealt with challenging customers, following complaint procedures.
- Day-to-day calls included High consumption investigation, leaks, explaining metered houses and Ratables value charges. Also passing incoming calls with individual issues to the correct departments.
Admin Assistant at Car Care Plan (2022-09 – 2022-10)
- Working in a team of admin on a vehicle system and numero, receiving emails from car dealerships/customers.
- Dealing with requests/ enquiries to register, amend and cancel warranties or cosmetic arrangements to vehicles.
- Ensuring all emails were answered to the correct standard and ensuring reasons were appropriate according to the company guidelines.
- Responsible for own email trail and noting down all late registrations set up for company data.
Audiology Placement at Seacroft Hospital (2022-07 – 2022-09)
Placement for University.
Exam Officer Assistant at Buttershaw Business And Enterprise College (2022-06 – 2022-07)
- Organise exam rooms to provide students with correct exam arrangements (signs) each day before each exam.
- Arranging small rooms and equipment for children with special arrangements or disabilities/ injuries/ sickness.
- Ensuring exam conditions are always adhered to by making packs for invigilators including stationary, signs and mock exam papers.
- Make and print exam timetables for year 7-11.
- Overseeing GCSE 2022 papers given to students and posting them out to the correct exam boards.
Audiology Placement at Bradford Royal Infirmary (2022-05 – 2022-06)
Assigned to the Audiology and ENT department at Bradford Royal Infirmary.
- Communicating with patients (adults and children), Observing audiologist and following instructions.
- Fixing hearing aid issues and conducting full hearing aid appointment under supervision.
- Adhering to Covid-19 rules, wearing correct PPE, wiping down stations, equipment and seats after each patient.
Exam Invigilator at Belle Vue Girls' Academy (2021-09 – 2022-05)
- Monitoring students to ensure no malpractice in exams.
- Ensuring exam conditions are always adhered to.
- Providing support to students where necessary.
- Organise exam hall/ provide students with correct equipment.
Test Operative & Clinical Supervisor at Covid-19 Test Site (2020-10 – 2021-09)
Processor / Recorder (mixed variety of roles assigned).
- Overseeing the day-to-day operations of a COVID-19 Testing unit, managing each Processing Operative, Test Assistant and Recorder on site.
- Reporting any issues or positive/ void test results to the Hub Manager.
- Ensuring there is enough equipment for the processors, ensuring they are wearing the correct PPE when dealing with students and behaving accordingly.
- Ensuring enough workers are on the correct job role and each person has signed in and out.
- Correct use of entry and exit points (one-way system).
- Provided instructions/guidance and supervision to students on swabbing.
- Assisting with queue control, ensuring students were adhering to the rules of no swearing, photography and ensuring the correct use of entry and exit sections.
- Ensuring the students are wearing the correct face coverings and adhering to social distancing.
- Confirming the student's identity/ registration, taking the barcode and placing it on the lateral flow test.
- Stocking test kits, swabs, tissues, gloves, hand sanitise.
