Key account manager - USA at Auger Torque Europe Ltd (2021-12 – Present)
My role as a key account manager (USA) has been a fantastic opportunity where I got to really make the role my own. The position was a new role which I had the pleasure to help shape and develop while gaining strong account management experience as well as being heavily involved in the business development of the US and managing the marketing initiatives.
- Developing a trusted relationship with existing and new key customers and operating as the primary point of contact for key account stakeholders
- Negotiating large container/stock orders with customers
- Having regular review and planning meetings via teams and in person with key accounts and internal partners to encourage business growth within the US
- Processing customers purchase orders, new leads and providing quotations using our CRM system sales force
- Qualifying new leads and converting them to 'quote stage' this is achieved by understanding the customers' requirements as well as providing technical support ensuring the application/product is right for the customer
- Weekly catch-up meeting with the team in America and China to ensure all processes are being followed correctly to achieve the smoothest journey for the customer
- Managing and processing customer complaints, providing quick solutions for the customer whilst maintaining a minimal cost to the business
- Reviewing marketing trends
- Managing social media accounts for our partners in the US –providing quick responses to customers who reach out via Facebook
- Creating and sharing posts using Canva for our product/deals available
- Managed the development and implementation of the CRM (sales force) into the Sales team in the USA
Inside sales executive at Auger Torque Europe Ltd (2019-08 – 2021-12)
- Processing customers purchase orders, new leads and providing quotations using our CRM system sales force
- Prepare and deliver sales quotations and if required facilitate the order placement process
- Implemented and managed the new business process for the UK which I was able to roll out to the wider team and use as a template for the European market
- Managing and processing customer complaints, providing quick solutions for the customer whilst maintaining and minimal cost to the business
- Managing high volume of incoming email enquiries and ensuring the correct actions were taken
- Building report with existing and new customers
- Training and supporting new members of the team as well as the wider team
- Gather feedback from customers or prospects and share with internal teams
- Work towards achieving the quarterly KPIs set by our sales manager and managing director
- Creating and running supporting reports – making sure the rest of the business had visual access to the internal sales teams' successes and challenges
- Working on stands as exhibitions and trade shows representing Auger Torque
Insurance premium technician at THB Group (2016-01 – 2019-04)
- Submitting new business, renewals and endorsement premiums for commercial insurance and reinsurance
- Going through the insurance certificates and other relevant documentation making certain the information has been input to the system accurately
- Sending out debit notes, credit notes and further documentation to clients and underwriters
- Managing accounts and chasing clients for outstanding information and updating the policies efficiently when received
- liaising with internal and external customers to resolve quires and complete the processing of all accounts in a timely manner
- Paying close attention to detail when transferring information from documentation to the system
- Managing and prioritising my workload to help meet the end of month deadlines
Sales and Service Customer Advisor at Ageas Insurance (2012-01 – 2016-01)
- Providing customer service to existing and new customers via telephone, email, letters
- Going through quotations and setting up policies for household and motor insurance
- Dealing with existing policies i.e.; cancelling, renewing and adjusting policies mid-term
- Dealing with compliments and complaints from customers effectively
- Training and supporting current and new agents
- Ensuring my insurance and company knowledge remains up to date
- Completing calls to a high standard ensuring I reach all of the TCF (treating customers fairly) and FCA objectives
- Managing my own time and ensuring my availability to take calls benefits the company
- I always make sure that I maintain effective department and cross site communications to get the most efficient results
- Recognising and reporting potential fraud and dealing with it in the effective and professional manner
Business and Admin apprenticeship at Gloucester city council (2011-10 – 2012-10)
- Overseeing front of house whilst providing a professional quality of service at all times
- Distributing learners certificates using PDF emails and also sending them out in the post
- Making sure learners files were up to date and orderly so they were easily manageable for myself and others who required them
- Assisting meetings and recording the minutes accurately
- Communicating with learners with regards to new courses we were providing either over the phone or sending them a written invitation
- Creating new clear learner files using windows excel and making sure colleagues could access and benefit from them also
- Managing my work load to ensure all my tasks were complete on time and preventing any back log
Shop assistant at Home Sense (2011-10 – 2012-02)
- Replenishing and maintaining a high standard of product quality on the shop floor
- Ensuring all new products were flittered onto the shop floor on time into the right department
- Providing professional face to face customer service to all associates and clientele
- Being trusted and handling customers cash and personal details
- Overseeing the till area assuring there was enough coverage in busy periods to meet the customers' needs
