Lydia Scott
Student Dental Nurse
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About
A reliable, hardworking and adaptable professional with over seven years' experience in customer service, administration and client-facing roles. Experienced in complaint resolution, data processing, reception duties and meeting strict performance targets within fast-paced environments. Currently training as a Student Dental Nurse, demonstrating a strong commitment to learning, patient care and professional development.
An excellent communicator with strong organisational skills and attention to detail.
Experience
Student Dental Nurse
Current Position
- Assisting dentists during clinical procedures.
- Preparing treatment rooms and sterilising instruments.
- Supporting patients throughout treatment.
- Maintaining accurate patient records.
- Developing knowledge while completing a recognised dental nursing qualification.
Digital Mailroom Operative - Paragon - Sunderland
(2024-07 - 2025-01)
- Processed confidential customer information while meeting SLAs.
- Handled incoming mail including sensitive financial documents.
- Maintained accuracy under pressure.
- Used Microsoft Excel and office systems.
- Consistently met daily deadlines.
Resolution Specialist - EC Outsourcing - Sunderland
(2023-05 - 2024-05)
- Handled complex customer complaints.
- Investigated and resolved issues fairly.
- Supported colleagues with escalated cases.
- Worked to company policies and regulations.
- Promoted from Customer Service Advisor.
Customer Service Advisor - EC Outsourcing - Sunderland
(2023-05 - 2024-05)
- Managed inbound calls and emails.
- Assisted with billing and account queries.
- Met performance targets.
- Delivered excellent customer service.
Junior Stylist - Capo Hairdressing - Sunderland
(2018-06 - 2023-04)
- Provided cutting, colouring and styling.
- Built a loyal client base.
- Managed appointments and reception.
- Processed payments.
Hairdressing Apprentice - Francis Marshall
(2017-09 - 2018-06)
- Assisted senior stylists.
- Managed bookings.
- Developed customer service skills.
General Assistant - Sainsbury's
(2017-06 - 2017-09)
- Checkout duties.
- Stock replenishment.
- Customer service.
Childcare Placement - Springboard
(2016-08 - 2017-08)
- Completed childcare placement.
- Supported children up to age 7.
Bar Staff - Santino's
(2016-07 - 2016-12)
- Served food and drinks.
- Handled payments.
