Lynsey Sinclair

Experienced customer service professional with 20 years at Sky, including specialist experience in the Accessibility Team. Patient and confident supporting customers with disabilities and accessibility needs, as well as customers and families dealing with bereavement. Skilled in handling sensitive conversations, resolving problems and ensuring customers feel listened to and supported.

Reliable, organised and approachable, with strong communication skills and transferable skills suited to customer service, care and support, and office or administrative roles.

Customer Services / Accessibility Team - Sky (BSkyB)

(2006-01)

• Provide customer service and support, handling a wide range of enquiries, problems and complaints.
• Support customers with different disabilities and individual accessibility requirements as part of the Accessibility Team.
• Adapt communication to suit each customer's needs and make information as clear and accessible as possible.
• Support customers and families following a bereavement, dealing with sensitive situations with empathy, patience and discretion.
• Manage challenging conversations calmly and professionally, ensuring customers feel listened to and treated fairly.
• Use computer systems, Microsoft applications, Outlook and email as part of daily work.
• Handle sensitive customer information appropriately and work with colleagues when additional support is needed.

Childcare Play Worker

(2003-01 - 2006-12)

• Supported and supervised children in a safe and welcoming environment.
• Organised play and activities suitable for different ages and needs.
• Communicated effectively with children, parents, carers and colleagues.
• Supported individual needs with patience, care and understanding.
• Maintained a safe, clean and organised environment while working as part of the childcare team.

SVQ Level 3 - Fife College

Queen Anne High School