Kimberly H
Customer Experience Specialist & Administrative Support
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About
Highly organized Administrative Professional with experience in front-desk operations, client relations, and complex logistics. Proven track record of managing multi-line phone systems, processing memberships, and maintaining accurate records. Adept at multitasking in fast-paced environments while providing exceptional service.
Experience
Homemaker / Household Manager at Family (2020-03 – Present)
Managed comprehensive household logistics and administrative responsibilities for a family of six.
- Oversaw comprehensive household logistics, including appointment scheduling, and budget tracking for a family of six.
- Maintained detailed records and documentation for multiple individuals, ensuring all deadlines and requirements were met.
Business Owner at Endless Creations
Founded and operated a self-owned business creating customized products and gifts for clients.
- Founded and operated a self-owned business creating customized products and gifts for clients.
- Managed the full production cycle, including vinyl work, custom clothing design, and client consultations.
- Authored and published two coloring books: "Comfy Cozy Coloring" and "Color Your Inspiration."
Front Desk Coordinator at City Fit Professional Training (2019-06 – 2020-03)
Handled front desk responsibilities and client services at a professional training facility.
- Handled front desk responsibilities, including answering phone calls and managing client check-ins.
- Processed and received payments for memberships and retail products.
- Maintained gym facilities and provided a welcoming, hospitable environment for all members.
Merchandiser at Manpower (Canadian Tire) (2016-08 – 2017-01)
Executed store setup and merchandising for retail grand opening.
- Executed store setup for a grand opening, including building effective displays and stocking inventory.
Reserve & Pickup / Warehouse Associate at Best Buy (2014-09 – 2016-08)
Managed online order fulfillment, warehouse operations, and inventory management.
- Managed online order fulfillment, returns, and exchanges with a focus on excellent service.
- Processed truck shipments, including detailed paperwork, inventory audits, and weekly pricing updates.
Education
High School Diploma – Central Memorial High School (2012)
