Lysha Fernandes

Adaptable and hardworking individual with experience in fast-paced retail and food service roles since 2022. Skilled in communication, time management, and staying calm under pressure. Open to both customer-focused and new career opportunities where I can apply my strength and continue to grow professionally.

Customer Assistance at Tesco (2023-07 – Present)

Assist a wide range of customers with purchases, product inquiries, returns, and complaints, ensuring a positive shopping experience. Maintain clean, well-stocked shelves and visually appealing displays to support store presentation standards.

• Assist a wide range of customers with purchases, product inquiries, returns, and complaints, ensuring a positive shopping experience.
• Maintain clean, well-stocked shelves and visually appealing displays to support store presentation standards.
• Operate tills, handle cash and card transactions accurately, and follow store procedures.
• Support stock replenishment, deliveries, and warehouse organisation.
• Work collaboratively in a fast-paced team environment, especially during peak hours and promotions.
• Remain calm under pressure while multitasking and delivering high-quality service.

Sandwich Artist at Subway (2022-01 – 2022-08)

Prepared fresh sandwiches following specific customer requests and maintained food safety standards in a fast-paced environment.

• Followed company guidelines for safe handling and storage of food products, minimising the risk of food contamination.
• Prepared fresh sandwiches, following specific customer requests for a personalised experience.
• Handled cash transactions, ensuring accurate exchange and secure storage.
• Maintained cleanliness of work area to ensure food safety standards.
• Provided friendly and helpful service, even during busy hours.

Temporary Roles (Retail and Food Production) at Various Employers (2022-01 – 2023-12)

Worked short-term contracts in retail and food production environments, including supermarket and food factory roles.

• Worked short-term contracts in retail and food production environments, including a supermarket and a food factory.
• Assisted customers with purchases, restocking, and store upkeep during a busy seasonal period.
• Operated on a fast-paced production line, maintaining hygiene standards and meeting daily output targets.
• Gained hands-on experience in teamwork, time management, and adapting quickly to different work settings.

Level 3 Diploma in Art and Design – Gateway College (2022-06)

GCSEs – St Paul's Catholic School (2019)