M Roza

Dedicated nail technician specialising in manicure and pedicure services. Delivered customised nail treatments through thorough client consultations, ensuring satisfaction and repeat bookings. Maintained high standards of hygiene and cleanliness, adhering to health and safety regulations.

Dynamic professional with strong interpersonal skills and a commitment to enhancing client satisfaction. Utilises effective communication and relationship-building abilities to foster trust and loyalty. Executes meticulous attention to detail in all tasks, ensuring exceptional service delivery.

Nails Technician - London Grace - Chelmsford

(2021-03 - 2023-01)

• Sterilised and sanitised nail tools to minimise risk of cross-infection.
• Performed pedicures, manicures, nail filing and nail varnish application.
• Maintained high standards of hygiene and cleanliness in the work area, adhering to health and safety regulations.
• Customised nail treatments based on client consultations, taking into account their specific needs and preferences.

Stock Filler - TK Maxx - Ealing

(2019-08 - 2021-01)

• Checked price and information labels were accurately located.
• Responded promptly to requests from sales teams for additional stock or product information.
• Kept abreast of market trends to anticipate consumer needs and adjust stock accordingly.
• Followed pick sheets to locate back stock in warehouse areas, following procedures for sales floor transfers.
• Kept shelves looking tidy by removing empty packaging, cardboard and plastic from shelves.

Nail Technician - Girls Nails Den - London

(2016-03 - 2019-06)

• Built and maintained relationships with clients to encourage repeat nail appointments.
• Applied a wide range of nail art techniques, utilising tools and creativity to meet customer preferences.
• Maintained high standards of hygiene and cleanliness in the work area, adhering to health and safety regulations.
• Conducted repairs on damaged nails, offering solutions to improve nail health.
• Customised nail treatments based on client consultations, taking into account their specific needs and preferences.

Receptionist - Redcurrant Agency

(2014-05 - 2016-02)

Working in 5 star hotels across the Hotels and Spas such as Four Seasons, Corinthia, Chuan Spa, Mandarin Oriental, Spa Illuminate, Avida

• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Greeted visitors warmly, providing a professional first impression of the organisation.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.

Beautician - 51 Buckingham Gate - London

(2010-10 - 2014-04)

Offer a wide range of beauty treatments including facials, massage, manicure-pedicure, waxing

• Threaded eyebrows to flatter client face shapes.
• Performed pedicures, manicures, nail filing and nail varnish application.
• Specialised in makeup application for weddings, proms, and special events, focusing on client preferences.
• Built positive relationships with guests to grow loyal, profitable client bases.
• Worked with serums, creams and lotions to soothe and improve customer skin.
• Waxed and epilated hair while minimising client discomfort.

Beautician - Jurlique Naturopathic health and Wellness - Chiswick

(2007-01 - 2010-01)

Offering wide range of beauty treatments, provides a variety of treatments to enhance the clients well-being

• Processed customer cash and card payments with accuracy.
• Conducted hair removal services using waxing and threading techniques, maintaining high hygiene standards.
• Booked client appointments and sent out reminder emails to avoid missed treatments.
• Maintained strict cleanliness and sterilisation protocols for all beauty instruments and workspaces.
• Resolved customer complaints with professionalism for positive outcomes.

Omorovicza Espa, Organic Pharmacy, OPI, Esse, Kure Bazar (2019-01)

Anne Semonin, Osmium, Litya Facials and Body Treatments, Caci, Endermologie, Skin Ceuticals, Gel Peels, Kiradje, Thalgo, Elemis, Decleor, Jurlique (2009-01)

Steiner Cruiship Training (2004-01)

NVQ 3: Beauty - Hungary (2001-01)