Call Centre Agent
I am a reliable, hardworking, and highly professional individual. I am punctual, well organised, and able to manage a wide range of responsibilities effectively. Whilst actively looking for work I have remained committed to building my skills and gaining experience through voluntary work.
I currently volunteer at library supporting basic ESOL classes for adults whose first language is not English. I have also recently worked as a call Centre agent in a charity organisation where I gained valuable experience in customer service and telephone communication. I am a friendly and sociable individual who enjoys connecting with new people and learning new skills from different experiences.
In my free time, I really enjoy travelling.
Call Centre Agent - SKT Dewsbury
(2026-02-02 - 2026-03-18)
I worked as a Call Centre Agent at a charity organisation on temporary two-month paid contract. My role involved handling inbound calls and making outbound calls to customers, providing information and support where required.
Teaching English (unpaid voluntary) - Kirklees Library Services
(2023-01-01)
I am currently volunteering at Kirklees Library, where I teach English as a second language to a group of adult learners. I support individuals in developing their language skills and confidence in communication. I have been volunteering in this role for two years.
Customer Service Advisor - Capita
(2018-08-01 - 2018-10-01)
Worked in a fast-paced call centre environment providing customer service support for 02 customers. Responsibilities included handling customer enquiries, resolving issues, and delivering a high standard of service over the phone. I had to unexpectedly leave this job due to pregnancy related illness.
Nursery Assistant - Right Call Resourcing
(2018-01-01 - 2018-08-01)
Completed temporary agency placements in various nurseries and schools, supporting the care and development of children aged 0-7 years. Assisting staff with daily activities and maintaining a safe and supportive environment for children.
Care Assistant - Holme house care home
(2017-01-01 - 2018-01-01)
Providing care and support for elderly residents aged 60+, including those with additional nursing needs. Responsibilities included assisting with personal care, meal support and promoting residents wellbeing and social engagement.
Retail Assistant - Christmas Temporary Role - Primark
(2016-11-01 - 2017-01-01)
Carried out general retail duties including assisting customers, stocking shelves, maintaining store presentation, and supporting the team during the busy Christmas period.
Trainee Admin Assistant (unpaid voluntary) - Batley job centre
(2016-09-01 - 2016-11-01)
Carried out administration duties such as filing, and photocopying. Produced and shared job bulletins to help claimants access employment opportunities. Supported claimants with IT tasks, including completing online applications and using computers. Managed reception duties including booking in claimants and co ordinating appointments.
Business and Administration Level 2 - Vision to Learn
Health and Social Care NVQ Level 2 - Connect2Care
Cache Diploma in Childcare and Education Level 2 and 3 - Kirklees College (2009-01-01 - 2012-01-01)
Key skills in Numeracy and Literacy Level 2 - Kirklees College (2009-01-01 - 2012-01-01)
