MacGregory Narh

I'm a dynamic and results-driven individual with extensive expertise in brand understanding, customer relationship management, and sales strategy implementation. I can demonstrate exceptional skills in handling difficult customers, conflict de-escalation, and complaint handling, ensuring outstanding customer service and satisfaction. I'm proficient in retail security procedures, health and safety regulation, stock management, and order processing, with a strong focus on loss prevention.

I'm an adept at product display setup and store layout design to enhance brand promotion and to drive sales. I'm committed to leveraging persuasive selling techniques and upselling expertise to achieve business goals while maintaining resilience under pressure. I'm friendly and approachable with natural ability to communicate and connect with colleagues and customers ensuring smooth and enjoyable shopping experiences.

I am ready to lean and to contribute to sales growth and customer satisfaction in this role.

SALES ASSOCIATE at Believers Book Shop (2023-07 – 2026-02)

• Welcomed customers and provided responsive assistance to improve store experiences.
• Collaborated with team members for efficient store operations.
• Promoted loyalty schemes to customers, enhancing brand loyalty.
• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Managed stock levels for optimal store performance.
• Dealt with returns, ensuring customer satisfaction.
• Conducted inventory checks to ensure stock accuracy.
• Operated till systems correctly, ensuring accurate transactions.
• Participated in staff meetings contributing valuable insights to help improve business performance.
• Established rapport with customers through attentive listening and communication.
• Maintained tidy sales floor to provide customers with pleasant shopping experience.
• Upheld company policies whilst interacting with customers and colleagues.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Updated product labelling and pricing to reflect discounts and offers.
• Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
• Unpacked deliveries quickly to maximise customer sales opportunities.
• Minimised opportunities for theft through attentive, proactive customer service.
• Prepared orders for customers with wrapped, bagged and boxed items.

MUSIC DIRECTOR at Elim Pentecostal Church (2021-01 – 2023-03)

• Collaborated with team members to create innovative music arrangements.
• Regularly reviewed musician performance ensuring continuous improvement within the team.
• Attended musical symposiums regularly; gained insight into current industry trends and advancements.
• Improved church attendance by arranging popular musical pieces that appealed to wide range of the congregation.
• Maintained high standards of musicianship by conducting regular training sessions.
• Ensured seamless communication between team members, fostering a harmonious working environment.
• Worked closely with lead singers and musicians enhancing harmony and overall performance quality.
• Coordinated with lighting and stage managers; delivered visually captivating performances alongside compelling audio experience.
• Oversaw all aspects of live music production, ensuring top-quality sound for listeners.
• Used outstanding communication and leadership abilities to motivate and inspire team members.
• Liaised with fellow musicians, vocalists and musical directors to establish clear approaches for each piece.
• Maintained instrument and equipment in optimal condition with regular care.
• Regularly motivated singers and musicians in delivering pieces with passion and precision.

Certificate of Higher Education in Art & Theology – CHARIS COLLEGE (2015-09 – 2018-05)