Maciej Adryan

Accomplished and detail-oriented banking professional with over 10 years of experience in international banking and compliance, specializing in Global Payment Services, AML investigations, and client service delivery. Recognized as a Subject Matter Expert (SME) in fraudulent and defective transactions, with deep understanding of Anti–Money Laundering (AML) frameworks and global payment operations. Highly experienced in collaborating with partner and correspondent banks, law enforcement agencies, and multinational stakeholders across Europe, the Middle East, the USA, and Asia to resolve complex investigations and ensure full regulatory compliance.

Renowned for providing excellent customer service and building long-term relationships with internal and external clients, consistently ensuring seamless transaction processing and exceptional service quality. Proven ability to lead global projects, implement process improvements, and deliver high performance under pressure in fast-paced, high-risk environments.

Real Estate Agent at BELUGA HOME NIERUCHOMOŚCI (2024-02 – Present)

• Managing property rentals, sales, and tenant relations for a diverse portfolio of residential properties.
• Providing tailored services to international business clients relocating or investing in the region, ensuring smooth end-to-end processes.
• Ensuring legal compliance while managing documentation for leasing and sales agreements

UK/EMEA Senior Banking Investigator at CONVERA UK Limited (2012-10 – 2023-10)

• Acted as Subject Matter Expert in identifying, investigating, and resolving fraudulent and defective transactions, ensuring adherence to AML and compliance frameworks.
• Interacted with partner banks, correspondent banks, and law enforcement agencies worldwide to obtain the status and resolution of defective or suspicious payments.
• Created, verified, and managed SWIFT messages for payment investigations and corrective transactions.
• Controlled and verified forward contracts and options for rollovers or buybacks, ensuring compliance with internal policies and regulatory standards, and worked closely with the Treasury Department to support accurate execution and reconciliation of transactions.
• Participated in a Global Alignment Project, enhancing operational consistency by refining and rolling out improved processes to regional teams across multiple continents.
• Analysed and verified beneficiary details for Polish-based clients through direct verification and cross-checking over phone and digital platforms.
• Applied local and regional policies to resolve complex queries using multiple online systems and investigative tools.
• Controlled and managed client holding balances, making informed and compliant decisions supported by SOPs and regional standards.
• Led an Internal Customer Services Improvement Project, collecting and analysing operational data that resulted in measurable service enhancements.
• Developed and implemented a Fraudulent Payments Process and Red Flag Identification Guide, rolled out globally to operations teams.
• Provided critical support during emergency situations and outside of regular working hours to maintain operational continuity.
• Ensured timely case resolution within SLA agreements, monitoring team adherence to timeframes and quality standards.
• Acted as Interim Team Lead during manager absences, providing support, guidance, and oversight to the investigations team.
• Delivered training and ongoing coaching to new and existing employees, improving knowledge retention and team performance.

Project Assistant at Document Control Services (2008-01 – 2010-10)

• Offered technical support and troubleshot issues to enhance office productivity.
• Worked with senior leadership to complete complex projects on time and under-budget.
• Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
• Providing training for the new starters and ongoing coaching for current employees
• Managing 15 individuals across different shift patterns
• Ensuring quality standards are met and that electronic documents are processed and available when required
• Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.

Administration Assistant at Thistle Security Services (2007-07 – 2007-11)

• Monitored and screened visitors, issuing identification badges and ensuring compliance with internal security and access control protocols.
• Delivered exceptional customer support, addressing inquiries promptly and maintaining a high level of professionalism and service quality.
• Assisted with purchase ledger management, including processing invoices, reconciling accounts, and ensuring accurate and timely vendor payments.

Assistant Property Administrator at Nuhome Management Services Limited (2005-06 – 2007-09)

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

Data Entry Clerk at Diligenta Limited (2003-03 – 2007-06)

• Ensured data accuracy and integrity by identifying and correcting entry errors, preventing duplication and data degradation.
• Applied strong analytical and problem-solving skills to interpret and resolve unclear or incomplete data and messages.
• Organized and maintained comprehensive document records, including creation of new files and accurate filing of supporting documentation.
• Managed documentation workflows by preparing correspondence, compiling reports, and maintaining well-structured filing systems to support operational efficiency.
• Researched, extracted, and analyzed information from multiple sources to determine and apply correct data entry and processing procedures.

Master degree in Polish law – European School of Law and Administration (2003-10 – 2008-03)