Donnalyn Borja
Banking and customer service professional with over 10 years of experience in mortgage lending, sales, client relationship management, and credit evaluation
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About
Experienced banking and customer service professional with over 10 years of experience in mortgage lending, sales, client relationship management, and credit evaluation. Skilled in customer engagement, administration, and business development. Currently working part-time as a Nail Technician while actively contributing to community volunteering initiatives. Known for strong communication skills, attention to detail, adaptability, and a customer-focused approach.
Experience
Nail Technician (Part-Time) - United Kingdom - United Kingdom
(2025-09)
- Provide professional nail care services while delivering excellent customer service.
- Maintain high hygiene and safety standards.
- Build positive client relationships and encourage repeat business.
Career Break / Full-Time Parent - United Kingdom - United Kingdom
(2023-07 - 2025-08)
- Dedicated time to raising a young family while maintaining strong organizational and time-management skills.
Account Officer - Chinabank Savings Inc. - Philippines
(2019-10 - 2023-02)
- Generated mortgage loan applications through developer and broker networks.
- Conducted customer assessments, KYC checks, and loan eligibility reviews.
- Managed client relationships and coordinated loan processing from application to release.
Account Officer - Maybank Philippines - Philippines
(2017-03 - 2019-06)
- Generated and processed mortgage loan applications.
- Assessed borrower eligibility and coordinated documentation requirements.
- Worked closely with branches, developers, and clients to achieve business targets.
Proprietor - Nacho Shack - Philippines
(2015-04 - 2017-02)
- Managed daily business operations, stock control, bookkeeping, and staff supervision.
- Delivered excellent customer service and marketing initiatives.
Account Officer - Philippine Savings Bank - Philippines
(2013-12 - 2015-04)
- Acquired and managed mortgage loan applications.
- Prepared and presented loan proposals and maintained developer relationships.
Sales Officer - Citibank Philippines - Philippines
(2010-08 - 2013-07)
- Achieved sales targets for personal loan and credit card products.
- Conducted client prospecting, application processing, and customer support.
Education
Bachelor of Science - International Business Entrepreneurial Management - San Beda College (2006 - 2010)
