Maclean Ababio

Friendly, professional, and dependable customer service professional with over 8 years of experience delivering exceptional service in customer-facing roles. Skilled in welcoming visitors, handling telephone and face-to-face enquiries, managing appointments and records, and supporting the smooth day-to-day operation of busy workplaces. Recognized for excellent communication, organization, attention to detail, and the ability to remain calm under pressure while maintaining confidentiality and provide a warm and efficient service to patients, support the clinical and administrative teams, and contribute to delivering high-quality patient care.

SALES EXECUTIVE - PAVE CLEANING LTD

(2023-01 - 2025-07)

Collaborated closely with the Sales Manager to drive customer acquisition while efficiently maintaining and strengthening relationships with existing clients.

• Generate leads and follow up on customer inquiries.
• Research sales opportunities and possible leads to exceed sales goals and increase profits.
• Maintain strong relationship with key customers and stakeholders.
• Addresses customer questions and concerns regarding prices and product use.

CUSTOMER SERVICE PERSONEL - BIGGIDY EXPORTS LTD

(2021-02 - 2023-01)

Worked alongside the supervisor to help customers by answering questions, resolving problems, processing requests, and ensuring a positive experience with a company's products or services.

• Assisted customers with inquiries and complaints professionally.
• Maintained high levels of customer satisfaction
• Communicates directly with customers and deals with complaints resolution
• Processed orders, returns, and payments accurately
• Managed customer records and documentation
• Resolved issues promptly to improve customer experience

OPERATION ASSISTANT - BIGGIDY EXPORTS LTD

(2017-10 - 2020-05)

Assisted in operational activities ensuring goods are being processed, labelled and well packaged for shipment and warehouse storage.

• Stock taking and general supervision
• Organizing goods for shipment and sale.
• Ensuring all orders are properly packaged, labelled and processed.
• Loading and unloading raw materials for processing.
• Collaborated effectively with team members to ensure all tasks were completed efficiently and on time.

ARCHITECTURAL DRAFTING TECHNICIAN - SEE CONSULT

(2013-01 - 2016-11)

Supported the in-house Architect in developing sketch designs and converting them into accurate, scaled drawings for client and contractor use on-site.

• Produced and finalize detailed architectural drawings (plans, elevations, sections) using AutoCAD and Revit tools for residential and commercial projects.
• Translated conceptual designs into accurate technical drawings, ensuring smooth progression from design to construction by calculating measurements, dimensions and material data for design plans.
• Collaborated effectively with architects, engineers, and contractors to identify and resolve design issues early, reducing costly site errors.

Certificate - Draughtsman ship - A.S ARCHITECTURAL CONSULT

West African Senior High School Certificate - WASSCE - ACTION SECONDARY TECHNICAL INSTITUTE