Macy Metcalf

I'm Macy! I am 19, 20 soon and I am outgoing, sociable and friendly. I like to dance which I partake in on friday evenings and help out on weekends whenever I can.

Cineworld Team Member at Cineworld (2025-10 – Present)

Working closely with other members of staff and working together as a team while also conducting hourly toilet checks, screen checks etc.

• Being able to provide problem solving in situations where customers needed assistance.
• Chemical awareness and food prep standards.
• Running events for external companies and people.
• Transferrable customer service skills.
• Working in a cinema has also taught me to remain calm in situations that are highly stressful and thinking quickly on my feet.

Part-time dance instructor at Studio 626 Dance School (2023-01 – Present)

• Planning and Leading Classes: Design dance routines, create lesson plans, and lead students through various techniques and exercises.
• Teaching Dance Styles: Contemporary, jazz, ballroom, modern.
• Student Engagement and Motivation: A big part of the job is keeping students motivated while providing feedback to help them improve.
• Providing Individual Attention: Providing personalized attention to students, particularly the younger groups (age 2-5), who require more help and support with following instructions.
• Managing Class Time: Ensure that classes are run adhering to schedules, and providing time for warm-ups, learning new moves, and cool-downs.
• Maintaining a Positive Learning Environment: Creating a supportive and welcoming atmosphere for students' growth and confidence.
• Event Participation: Preparing students for events such as performances, recitals, or competitions and assisting with choreography.
• Administrative Tasks: Keeping track of attendance, assisting with registration, and communicating with parents.

Waitress at Zizzi (2022-01 – 2024-01)

• Greeting and Seating Customers: Welcoming guests, guiding them to their table, and offering menus.
• Taking Orders: Listening to customers' orders, providing menu recommendations, and answering questions about the menu.
• Serving Food and Drinks: Delivering food and drinks to tables, ensuring everything is correct and timely.
• Checking In with Customers: Making sure guests are satisfied with their meals and addressing any issues or concerns.
• Handling Payments: Bringing the bill, processing payments (cash or card), and offering change or receipts.
• Cleaning and Resetting Tables: Clearing plates, silverware, and glasses, and preparing the table for the next set of customers.
• Collaboration with Kitchen Staff: Communicating customer requests or issues to kitchen staff and ensuring accurate orders.

GCSE in Science, English, Maths – Liverpool College (2017-01 – 2022-01)