Customer helper - Jet2.com - London, Greater London
(2024-04 - 2024-08)
- Assisted customers with varying questions using product knowledge and service expertise.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Managed high-volume customer queries simultaneously through effective multitasking.
Receptionist and Sales Assistant - Car Planet Ltd - London
(2020-02 - 2021-09)
- Welcoming customers, listening to their requirements, answering all queries with detailed information and making recommendations
- Assisting with the setting up of showrooms and forecourts, including promotional displays
- Negotiating the best possible selling price and offering loans and other finance options
- Informing customers of available accessories, warranties and after-sale services
Security officer - Wilson James Security Ltd.
(2014-09 - 2020-01)
- Issuing and checking Passes
- Operating the Security control room
- Checking CCTV
- Dealing with internal and external mails
- Issuing work permit to Contractor and signing them with Temporary site passes
- Escorting the Staff, Clients and Visitors to the meeting rooms
- Singing Inn and out daily temporary passes for the staff who forget their passes
- Patrolling around the estate internal and external
- Health and Safety check around the building
- Reporting the problems to the relevant person
- Loading Bay Duties.
Receptionist - MOTEL IC 32 - Montijo
(2012-03 - 2013-10)
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
- Processing Guest request for check inn and out
- To report any maintenance, breakage or cleanliness problems to the relevant manager
- To be responsible for accurate and efficient accounts and guest billing processes
- Handling guests in a busy environment
- Sorting Out Posts
- To be responsible for accurate and efficient accounts and guest billing processes.
