Maddy Swindells

I'm a student in Leeds currently looking for part-time work in and around the city. I have a wide range of experience in retail and hospitality, with a passion for customer service and great initiative.

General Support Assistant – Summer Grounds Team 

May 2023 to September 2023

West Wittering Beach Estate － West Wittering, West Sussex

• Established positive relationships with members of the public
• Prioritised creating a clean and safe environment
• Assisted with first aid incidents, and helped direct traffic on busy days. 
• Answered queries and handled complaints to provide outstanding customer service.

February 2022 to May 2023

West Wittering Beach Cafe － West Wittering, West Sussex

• Barista Trained
• Greeted customers warmly, seating at tables and advising of ordering processes and daily specials.
• Addressed customers' concerns calmly and professionally, seeking positive resolutions to guarantee an excellent experience.
• Communicated effectively with kitchen staff to ensure good service.
• Worked with a team of supervisors to address problems in the restaurant.
• Trained and mentored new staff, offering encouragement and support to build a confident general assistant team.

June 2018 to September 2018

Old House at Home Pub － West Wittering, West Sussex

• Upheld a high standard of cleanliness in all work areas.
• Optimized customer experience, serving each guest with a sincere, positive, and enthusiastic attitude.
• Cleared and reset tables with clean service ware to uphold restaurant standards.
• Anticipated and addressed guests' service needs.

February 2018 to June 2018

Zigzag Shoe Shop － Chichester, West Sussex

• Cultivated excellent customer relationships by providing helpful, friendly, and attentive service.
• Efficiently completed shop floor duties independently and in a team setting.
• Created a welcoming environment by greeting customers in line with best store practices.
• Kept sufficient inventory supply and stock on shelves and in storerooms.

A-Levels: History, Art, and Theology, 2021

Bishop Luffa School, Chichester － Chichester, WSX

Undergraduate Degree: Religion, Politics and Society

University of Leeds － Leeds, LDS