Madelaine Thwaites

A 22 year old motivated and reliable individual with strong experience in customer service and sales. Known for being friendly, professional, and responsible. Excellent team player who thrives under pressure, with proven ability to multi-task and deliver outstanding service. Seeking a role to expand my knowledge and learn new tasks.

Tanning Studio Staff - Afterglow Tanning Studio - 4-6 Cockerton Green Darlington DL3 9EH, 293 Yarm Road Darlington DL1 1BA

(2025-10 - 2026-07)

After Bannatynes Spa I decided to go into a different sort of job in the beauty industry which was a sunbed tanning shop. The shop was in Cockerton Darlington and I joined this job in hopes to get more experience with customer service which I unquestionably have. Afterglow opened a second shop in December 2025 on Yarm Road in Darlington which I worked 4 out of 5 days a week in. On Thursdays I worked at the other shop in Cockerton. I have currently left Afterglow after 10 months.

• Worked independently and in a team
• Interacted with customers to help make rapport
• Created accounts when needed
• Ensured customers had the correct product tailored to their skin tone
• Cleaned beds for the next client
• Cleaned the whole salon to bring more people in and secure high standards

Spa Therapist - Bannatyne's Spa - Ingelby Barwick Myton Road TS17 0WA

(2024-10 - 2025-09)

In the spa I delivered a range of treatments to clients which include facials, manicures, pedicures and Swedish massages in a calm, professional environment. In January I travelled to York and trained in Elemis skincare products which included giving and receiving facials to develop more understanding of the certain type of products I was going to be using and gained in depth knowledge of the Elemis range to provide expert advice and high-quality service to my clients.

• Delivered facials, manicures, pedicures and Swedish massages
• Provided product recommendations
• Maintained high hygiene standards
• Worked collaboratively with team members to give hands on treatments
• Met daily targets
• Contributed to a welcoming and therapeutic atmosphere

Bar Server - Barracuda Bar - Middlesbrough 42 Albert Road TS1 1QD

(2021-07 - 2024-08)

• Greeted and served customers in a fast-paced setting
• Prepared alcoholic beverages
• Managed cash/card transactions
• Trusted with opening/closing duties
• Trusted with safe key and till reconciliation
• Adhered to health and safety protocols
• Checked customers identification and age verification
• Maintained cleanliness and restocked supplies under pressure
• Built rapport with patrons

Cleaner - The Keys - Yarm 65 High Street TS15 9BH

(2020-01 - 2020-03)

I performed a variety of early morning cleaning tasks of bar areas including wiping tables, mopping floors, and cleansing the restrooms. I effectively managed time to complete tasks independently and efficiently.

Level 2 & 3 - Beauty Therapy and Media Makeup and Hair - Middlesbrough College (2019-09 - 2022-06)

GCSEs - General Education - Egglescliffe School & Sixth Form College (2014-09 - 2019-06)