Telephonist - Stellar Insulation Ltd
(2024-01 - 2025-12)
- Answering the phone in a timely and professional manner
- Directing calls to the relevant departments
- Passing on messages to the relevant person(s)
- Processing emails
- Processing applications from clients over the phone and online
Receptionist/Telephonist - Bauer Media
(2006-01 - 2008-12)
- Greeted visitors, clients and employees in a friendly and welcoming manner
- Answered the phone in a professional manner
- Directed and screened calls and transferred them to the relevant departments
- Scheduled and coordinated meeting rooms and arranged with caterers for refreshments as needed
- Assisted with administrative tasks, including typing, filing, photocopying
- Managed security/visitor passes and visitor log book
- Maintained Reception area
Telephonist - Metropole Hotel London
(2005-01 - 2006-12)
- Operated the hotel's switchboard, answering all calls promptly and courteously in line with company policy
- Directed calls to the relevant departments
- Assisted guests with enquires, reservations and provided accurate and helpful information
- Processed outgoing calls, including wake up calls, room service orders and external calls for guests and staff
- Monitored and responded to voicemail messages and other forms of communication in a timely and professional manner
- Set up phones/fax machines in guest rooms and conference rooms
- Maintained a high level of professionalism and discretion at all times
Receptionist/Administrator - Solitaire Property Management
(1999-01 - 2005-12)
- Greeted visitors in a friendly and professional manner
- Answered all calls in a professional manner
- Directed calls to the relevant departments and took messages when needed
- Assisted with enquires from clients and tenants, providing accurate and up to date information
- Handled all incoming mail
- Assisted with property managers diary and scheduled meeting rooms
- Managed visitor log book and provided visitor passes
- Maintained Reception area to a high standard
